Customer Service & Business Development Executive

Customer Service & Business Development Executive
We're looking for a dynamic, well-spoken individual to join the SuperClean SG team as a Customer Service & Business Development Executive — a hybrid role that combines exceptional customer care with proactive outreach to grow our office and commercial cleaning business.

About SuperClean SG (superclean.sg/)
SuperClean SG is Singapore's fastest-growing, technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.

We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple — reliable, high-quality service that makes our customers' lives better, whether that means making their day easier or giving them peace of mind.

As a young and dynamic company, we seek like-minded individuals passionate about service excellence, communication, and growth. If you thrive in a fast-paced environment and want to be part of a company that values your contribution, join us and help shape the future of cleaning in Singapore.

What You'll Do

Customer Service

• Inbound Inquiries & Bookings: Handle customer inquiries via phone, WhatsApp, and email , guiding customers through booking options and answering service-related questions with clarity and confidence.
• Job Confirmations & Scheduling Support: Work closely with operations to confirm bookings, assign cleaners, and accommodate special requests.
• Client Issues & Escalations: Address complaints, investigate service issues, and resolve disputes efficiently with a professional, empathetic tone.
• Client-Initiated Changes: Process amendments, rescheduling, and cancellations while minimising disruption to operations.
• Service Quality Follow-ups: Check in with clients post-service to gather feedback and reinforce our commitment to quality.
• Invoice & Payment Support: Assist customers with billing and payments, coordinating with Finance on disputed invoices.

Sales & Business Development

• Outbound Prospecting: Proactively reach potential office and commercial cleaning clients through email , messaging platforms, calls, and other channels — opening conversations, generating interest, and booking site visits or quotes.
• Lead Qualification & Follow-up: Manage a pipeline of prospects, follow up consistently, and nurture leads from first contact through to closed deal.
• Quotations & Proposals: Prepare and send service quotes for office cleaning prospects, coordinating with operations on scoping and pricing.

Across the Board

• Customer Retention & Relationship Management: Build strong relationships with repeat and commercial clients, driving satisfaction, loyalty, and referrals.
• Process & SOP Development: Help build and improve standard operating procedures (SOPs) and playbooks for both customer service and outbound initiatives — turning what works into clear, repeatable steps the team can follow.
• Cross-Team Collaboration: Work closely with Operations and Finance to ensure smooth service delivery, accurate quotes, and timely issue resolution.

What We're Looking For

• Excellent Spoken & Written English: Confident, clear, and professional on the phone and in writing — comfortable cold-calling and handling inbound calls with poise. (Additional languages such as Mandarin a plus.)
• Customer Service Experience: Prior experience in a customer-facing role, ideally in service-based industries such as cleaning, hospitality, or facilities management.
• Sales Instinct: Comfortable with outbound outreach and not afraid to pick up the phone or send the first message; motivated by hitting targets and closing deals.
• Problem-Solving & Conflict Resolution: Skilled at turning negative experiences into positive outcomes.
• Tech-Savvy & Process-Oriented: Comfortable using CRM, ticketing, and scheduling tools to manage customer and prospect interactions efficiently.
• Detail-Oriented & Organised: Tracks multiple inquiries, prospects, and follow-ups without dropping the ball.
• Able to Document Processes: Can write clear, practical SOPs and playbooks so good practices get shared and scaled across the team.
• Self-Driven & Resilient: Thrives in a fast-paced environment, stays motivated through rejection, and manages high volumes while maintaining quality.
• Team Player: Works well with Operations and Finance to ensure smooth execution.

Working Arrangements

• 6-day work week, including weekends and Singapore public holidays (on a roster), in line with our service operating hours.

Why Join Us?

• Be part of a fast-growing, innovative company that values your contributions.
• A hybrid role with real ownership — your outreach directly fuels our commercial growth.
• A dynamic, supportive team with genuine opportunities for advancement.
• Competitive salary with performance incentives tied to sales results.

If you're ready to make an impact in a customer-focused, growth-driven environment and help shape the future of cleaning in Singapore, we'd love to hear from you!