E-commerce Admin Assistant – Must Read Chinese & English

Main Responsibilities
Review order change requests from our English-speaking team
Update orders accurately in our Chinese order management system
Make address, product, quantity and other order changes
Cancel or hold orders when requested
Check order and shipping statuses
Confirm when changes have been completed
Flag any issues or orders that can no longer be changed
Assist with other general e-commerce and order administration tasks
Requirements
Must be able to read and understand Simplified Chinese
Strong written English
Very good attention to detail
Comfortable working with online systems and spreadsheets
Reliable and able to work independently
Previous e-commerce, Shopify or order management experience is a bonus but not essential