Customer Service Representative / Skool Community Support

Job description:

If you love helping people feel calm, supported, and genuinely cared for — and you want your work to actually matter — this role might be for you.

In this role, you’re not just answering email s. You’re helping people feel oriented, supported, and confident as they enter Harmony — a growing music and frequency-based platform where people listen daily to support focus, calm, emotional regulation, and inner alignment.

For many members, you’re the first human connection they have with Harmony. Your presence and clarity help set the tone for their entire experience.

Harmony is built on presence, clarity, and integrity. Our support is meant to feel sincere, grounded, and thoughtful. The person in this role represents Harmony in moments where trust, clarity, and reassurance matter most.

What you’ll do:

Email support: Respond to customer email s with clarity, warmth, and care
Help troubleshoot basic access or technical questions
Make sure people feel supported and not left guessing

Community support (Skool):
Answer questions inside our Skool community / moderating
Help onboard new members smoothly
Point people to the right resources when needed
Notice recurring questions or issues and communicate them to the team
Opportunity to grow

If it’s a strong fit, this role can expand over time into:

Supporting Skool onboarding
Social media support (posting, comments, DMs)
Additional hours or responsibilities as Harmony grows

Who this role is for:

You communicate calmly and clearly
You’re comfortable with basic tools (email , Google Drive, Dropbox, Skool)
You learn new systems quickly
You’re reliable, organized, and detail-oriented
You feel aligned with Harmony’s mission and values

Role details:

Available Sundays and to work US hours
30-40 hours a week
Fully remote
Flexible schedule within agreed-upon windows
Opportunity to grow over time

How to apply, please include:

A brief introduction
Your availability and desired rate
A short note about why this role feels aligned
One example of learning a new system quickly
Your resume
Where you are located

Benefits:
Work from home remotely

Build with a fast growing company

Opportunity for increased hours and pay as the role grows

You’ll have the opportunity to genuinely help people and often see the impact of your support in real time, through thoughtful responses and meaningful interactions within the community.

Application Question(s):
In your own words, what do you understand Harmony to be, and why do people use it?

What does “frequency-based or sound-based support” mean to you?

How do you approach helping someone who feels confused, overwhelmed, or frustrated?

Share an example of explaining a technical or onboarding issue clearly to someone.

What kind of work environment helps you do your best work, and how do you handle flexibility?

What is your availability and when can you start?

Work Location: Remote