Administrative Assistant – Remote

Fast-Growing Roofing Company

About Us
We are a fast-growing (Build Bridge LLC ) roofing company looking for a professional, organized, dependable, and detail-oriented Administrative Assistant to join our team for a long-term position.

This is a remote/work-from-home opportunity for someone with excellent English communication skills who can confidently handle multiple tasks, communicate with homeowners, and keep our daily operations organized.

We are looking for someone who is reliable, takes initiative, and can manage responsibilities with minimal supervision.

Responsibilities
Handle inbound calls from homeowners and customers professionally
Answer customer questions and provide helpful, accurate information
Book and schedule appointments with homeowners
Follow up with homeowners regarding appointments, estimates, projects, and other requests
Communicate with homeowners by phone, email , and text
Maintain accurate customer and appointment records
Register roof warranties and ensure all required information is submitted correctly
Follow up on warranty registrations and documentation when needed
Manage calendars and scheduling
Organize files, documents, and customer information
Coordinate with the roofing sales and production teams
Track tasks and follow-ups to make sure nothing falls through the cracks
Assist with general administrative duties
Handle multiple tasks and priorities throughout the day
Identify issues and take appropriate action or escalate them when necessary
Requirements
Fluent English with excellent verbal and written communication skills
Professional and confident phone manner
Previous administrative, customer service, or virtual assistant experience preferred
Highly organized and detail-oriented
Dependable, responsible, and punctual
Able to manage multiple tasks and priorities
Strong follow-up skills
Comfortable speaking with homeowners over the phone
Able to work independently and take initiative
Comfortable using computers, email , calendars, spreadsheets, and online software
Fast learner who is comfortable learning new systems
Reliable internet connection and computer
Quiet and professional work-from-home environment
Willing to commit to a long-term position
Roofing, construction, or home-services experience is a plus
Ideal Candidate
The ideal candidate is someone who:

Takes ownership of their work
Pays close attention to details
Doesn't need to be reminded repeatedly about tasks
Communicates clearly and professionally
Is comfortable handling inbound calls
Is excellent at following up
Can stay organized while managing several tasks at once
Is dependable and consistent
Enjoys helping homeowners and providing excellent customer service
What We Offer
100% Remote / Work From Home
Long-term, stable employment
Opportunity to grow with a rapidly expanding roofing company
Training and support provided
Professional and supportive work environment
Opportunity for increased responsibility and career growth
How to Apply
Please send your resume and a brief introduction about yourself.

Please answer the following questions in your application:

Tell us about your previous administrative or customer service experience.
How comfortable are you handling inbound calls in English?
Have you scheduled appointments for customers before?
Do you have experience following up with homeowners or customers?
Have you worked with warranty registrations or similar documentation?
Give an example of how you manage multiple tasks at the same time.
Why are you interested in a long-term position?
IMPORTANT: Start your application with the word “BUILD.” Applications that do not begin with “ROOFING” will not be considered.

We are looking for someone who is professional, dependable, organized, fluent in English, and ready to become a long-term member of our team.