Assistant to the Community Manager

TITLE: ASSISTANT TO THE COMMUNITY MANAGER
REPORTS TO: COMMUNITY MANAGER
FLSA STATUS: NON-EXEMPT, HOURLY EMPLOYEE

OVERVIEW: HOA Management companies are responsible for a variety of tasks related to the maintenance and upkeep of a residential community. They are typically involved in drafting and enforcing community rules and regulations. An HOA manager facilitates disputes between neighbors in the community they manage as they relate to the HOA. For example, they may handle complaints about excessive noise, encroachment on property lines, or violation of rules. The HOA Manager is responsible for the general maintenance and upkeep of common areas in a community. They may retain a landscaping company to cut grass and care for plants and trees. An HOA management company also handles the financial matters of the HOA, including the collection of association fees from residents and drafting and maintaining the budget.

We have a need for a sharp reliable Assistant Community Manager who can assist the HOA manager in all these tasks. You will be a part of a small management team working closely with your assigned Manager. You will be the main point of contact for the homeowners who live in the associations in that portfolio as well as the admin support.

About Our Company: We are a growing community association management company, with communities all along the Puget Sound area and offices in Lacey and Renton, WA.

Job Location: Remote
Hours/Week: 40 hr
Starting Salary: DOE

Job Duties and Responsibilities:

• Provide all administrative support to the Community Manager(s). Support includes, but is not limited to responding in a timely manner to customer tickets, email s, and phone calls in support of the assigned portfolio(s), preparation of meeting packets, scheduling meetings, association mailings, etc.
• Process letters for violations based on compliance inspections conducted by others
• Prepare for Board and Association meetings.
• Ensure that association work orders and repairs are scheduled and completed as required
• Process escrow requests, hardship requests, ACC Requests, resale certifications and other items as needed
• Locate and coordinate vendor bids and support when needed
• Provide other customer service support as needed
• Any other administrative tasks as deemed appropriate in support of the Community Manager(s) portfolio(s)

Skills and Qualifications:

• Excellent written and verbal communication skills
• Excellent group presentation skills
• Ability to interact with a variety of board members
• Must be self-directed
• High level of organizational and time management skills
• Higher than typical knowledge of computers
• Work well under pressure
• Knowledge of Caliber software is a plus

Education: Bachelor's Degree and experience with associations is preferred, but not required.