Social Media & Community Assistant (Full Time, Remote, Long Term, german is a plus)

We manage the online presence of a small group of content creators in Europe and the US. The public side of that is posts and profiles. The part almost nobody sees, and the part that actually pays the bills, is the direct messages.

That is the job.

What the job actually is:

You run the inbox for the creators we work with. Hundreds of messages come in. You answer them as the creator, in her voice, using the character sheet and the guidelines we give you.

The skill is not typing fast, although that helps. The skill is recognising who you are talking to. Some people want a quick exchange and nothing else. Some are lonely and want somebody to notice them. Some are testing whether there is a real human on the other end. Treating all three the same is the single most expensive mistake in this job, and it is the one nearly everybody makes at the start.

You will also handle scheduled message campaigns, keep notes on regular followers, and flag anything that needs a manager. Everything is text. No calls, no video, no camera.

What we need:

• 8 hour shifts, 6 to 7 days a week. We build the rotation together, but we need someone who shows up.
• Your own PC or laptop and stable internet. No phone work.
• English at C1 or better. Slang, tone and subtext, not just grammar. If somebody writes "sure, whatever" you should know that is not agreement.
• Willingness to take direct feedback. Every two to three days you get written notes with specific examples pulled from your own conversations. People who defend their mistakes do not last here.
• The creators we work with are not a family friendly brand and the material is not PG. Nothing you handle is illegal, and nothing involves you personally on camera, but if you need your work to be family friendly, skip this one.

A plus, not a requirement:

If you speak or read German, say so in your application and tell us your level. Some of the creators we manage serve the German market. We work with translation tools, so German is not required, but somebody who actually understands the language catches nuance the tools flatten out. We test this in a short conversation before we make anything of it, so please do not claim a level you cannot hold.

If you studied at Goethe-Institut, at one of the German language schools in Cebu, Manila or Davao, through a DepEd German program at your high school, or while preparing for work abroad that did not end up happening, mention it. It matters to us.

What we pay:

$2/Hour + 2% commission starting salary
$3/Hour + 3% commission after having good results with us

On top of that there are performance bonuses tied to specific things we are trying to improve at any given time. Response speed is usually one of them.

We pay on schedule. Every time. Ask our team.

Where this goes:

We are a small operation and we are growing. The people who train new hires, review conversations and run shifts came out of this exact position. We would rather promote someone who already knows how we work than hire a stranger into a senior role. If you are still here in a year and you are good, you will not be doing the same job.

How to apply:

Your name, your timezone, your typing speed, a picture of your work setup and whether you speak German.

Applications that say "I am interested, please send details" get no reply.