Accounts Receivable Specialist

Position Overview
We are looking for a detail-oriented and proactive Accounts Receivable Specialist with hands-on experience managing AR for large national retail accounts. This role goes beyond basic invoice processing — you will own the end-to-end AR cycle for our key retail partners, with a strong focus on chargeback investigation, dispute resolution, and deduction management. The ideal candidate has direct experience working with EDI-based retailers and understands the operational nuances of selling to major big-box and off-price chains.

Key Responsibilities
National Retail Account AR Management
Own and manage all AR activity for national retail accounts including Target, Walmart, TJX Companies (T.J. Maxx / Marshalls), Ross Stores, Nordstrom, and similar major retailers
Monitor open invoices, track payment timelines, and reconcile remittance advice against expected payments
Coordinate with retailer portals (e.g., Target POL, Walmart Retail Link, SPS Commerce) to pull invoices, remittance data, and deduction detail
Ensure timely and accurate cash application for high-volume payment batches

Chargeback & Deduction Management
Identify, categorize, and track all chargebacks and deductions received from national retail accounts
Investigate the root cause of each deduction — including shortage claims, compliance violations (routing, labeling, PO violations), pricing discrepancies, and late shipments
Compile supporting documentation (BOLs, PO confirmations, ASNs, carrier confirmations) and submit formal disputes through retailer portals
Follow up on open disputes through resolution and maintain a running aging report of contested deductions
Work cross-functionally with logistics, operations, and sales teams to prevent recurring chargeback issues

Reconciliation & Reporting
Perform monthly AR reconciliation and ensure books are clean and current in QuickBooks Online
Prepare weekly/monthly AR aging reports by retailers and escalate high-risk items to management
Support month-end close activities, including AR sub-ledger reconciliation and journal entry support
Maintain organized records of all invoices, remittances, deduction communications, and dispute outcomes

Cross-Functional Coordination
Liaise with 3PL partners, freight carriers, and internal operations to gather evidence for dispute packages
Communicate professionally with retailer AP teams to resolve payment discrepancies
Collaborate with the supply chain finance team (e.g., Chase Supply Chain Finance) to ensure AR records align with funded invoices

Qualifications
Required
3–5 years of AR experience with a strong focus on national retail / wholesale accounts
Direct experience with at least two of the following: Target, Walmart, TJX, Ross Stores, Nordstrom, or comparable big box / off-price retailers
Proven track record of managing and disputing chargebacks and deductions
Proficiency in QuickBooks Online or ERP accounting software
Experience navigating retailer portals (e.g., Target POL, Retail Link, SPS Commerce, or similar EDI/portal environments)
Strong Excel skills (VLOOKUP/XLOOKUP, pivot tables, data reconciliation)
Excellent organizational skills with the ability to manage high-volume, detail-intensive work