Customer / Phone Support

Client Overview
Our client is in the mortgage industry and is looking for a Customer Support Specialist who will handle qualifying and appointment calls for leads. Full training on CRM and scripts will be provided.

Work Details
Position: Full-Time
Work Hours: Rotating but consistent US hours
Rest Days: Monday - Tuesday

Responsibilities
As a Customer Support Specialist, you will:
Nurture leads via phone calls, text messages, and email
Convert leads into qualified appointments
Overcome objections and build rapport with leads
Keep the CRM account updated and organized, including:
Adding conversation notes
Updating tags, lead stages, and drip campaigns
Scheduling and updating appointments
Respond promptly to client inquiries through calls, texts, and email s

What We’re Looking For:
Highly motivated, confident, and well-spoken
Strong verbal communication skills
Accountable and results-driven
Receptive to feedback and training

Skills & Requirements
Proactive and resourceful
Experience using Google Workspace (Docs, Sheets, Drive, Gmail, etc.)
Strong attention to detail and organizational skills
Excellent written and verbal English communication

For interested applicants, please fill out this form [Job Number: ST11]:
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