Maintenance Coordinator Virtual Assistant (Philippines-based VAs only)

Location: Remote (Philippines-based VAs only)

Maintenance Coordinator Virtual Assistant (Remote – Philippines)

Full-Time | Long-Term | Remote

Smartland is looking for an experienced Maintenance Coordinator Virtual Assistant to support our property management team. This is not an entry-level position. We need someone who can confidently coordinate maintenance requests, dispatch technicians, manage a high volume of work orders, and keep our CRM and spreadsheets accurate and up to date.

If you're highly organized, thrive in a fast-paced environment, and have previous property management or maintenance coordination experience, we'd love to hear from you.

Minimum required English level: B2
Please take the IELTS test through: ----------
Attach your IELTS test results along with your resume when applying.
Applications without an IELTS test result will not be qualified for consideration.

Responsibilities

• Coordinate maintenance requests from residents and property managers.
• Dispatch technicians and vendors efficiently.
• Schedule repairs and follow up to ensure timely completion.
• Track work orders and update their status.
• Maintain accurate records in the CRM.
• Manage and update spreadsheets used for maintenance tracking.
• Communicate with tenants, technicians, vendors, and internal team members.
• Prioritize urgent maintenance issues and keep all stakeholders informed.
• Ensure maintenance tasks are completed on time and documented properly.

Qualifications

• AppFolio experience is REQUIRED and NON-NEGOTIABLE. Applications without AppFolio experience will not be considered.
• Previous experience as a Maintenance Coordinator, Property Management Assistant, or similar role.
• Experience handling a high volume of maintenance requests.
• Proven experience dispatching maintenance technicians and coordinating vendors.
• Strong proficiency with Google Sheets or Microsoft Excel.
• Experience maintaining and updating CRM systems.
• Excellent written and verbal English communication skills.
• Strong organizational and time management skills.
• Ability to multitask, prioritize, and work independently.

Preferred Qualifications

• Background in residential property management.
• Experience coordinating maintenance vendors and technicians remotely.
• Familiarity with work order management systems.

Compensation

• $560 USD bi-weekly
• Full-time, long-term remote position.
• Opportunity to grow with a fast-paced U.S.-based real estate company.

Important Note

At this time, we are only accepting applications from virtual assistants based in the Philippines. We truly appreciate the interest from applicants around the world, but only Philippines-based candidates will be considered for this position.

To apply, please submit your resume highlighting your AppFolio experience, maintenance coordination, dispatching, CRM, and property management background. Candidates with direct maintenance coordination experience and AppFolio expertise will be given priority.

Apply here: ----------