Ecommerce Customer Support (Shopify) - 1h/day

Looking for someone to handle customer support for my online store. We sell a pet product in Mexico and the United States.

Support is handled in Spanish. If you don’t speak Spanish, that’s not a problem — you can translate everything with AI and rely on that without any issue.

THE WORK:

• 1 hour per day, Monday to Sunday, answering all incoming email s
• Respond to chargebacks when they come up
• Contact the supplier to check on order status
• Keep order tracking up to date in Shopify: spot orders taking too long and follow up with the supplier
• Process refunds and other tasks in Shopify

SCHEDULE: Flexible, as long as replies go out every day.

PAY: $5/hour, 7 hours per week. Paid weekly via Wise. As email volume grows, hours will increase too.

REQUIREMENTS:

• Previous customer support experience in ecommerce
• Hands-on Shopify: orders, refunds, tracking, chargebacks
• Available all 7 days of the week

TO APPLY: Start your message with the word “Aroven” and tell me briefly about your customer support experience in ecommerce and which stores you’ve worked with