Customer support specialist

We run fast-scaling personal brands and we're looking for people who can take ownership of customer support, solve problems independently, and keep customers calm without creating unnecessary refunds.

This is not a beginner role.

If you've only worked in low-volume support environments or need constant supervision to stay productive, this role is probably not for you.

If you've handled difficult customers, refund requests, and chargeback threats while protecting the business, keep reading.

What you'll be responsible for:

• Managing customer support from start to finish
• Handling order issues
• Preventing disputes and chargebacks whenever possible
• Identifying problems and flagging them proactively
• Improving templates, workflows, and processes when you see a better way
• Communicating clearly and professionally, even with difficult customers
• Taking ownership of outcomes instead of waiting for instructions

This role is NOT for you if:

• You need constant reminders or follow-ups
• You disappear when things get busy
• You wait for someone else to solve problems

Start your application with the word:
CSS
Applications that do not follow these instructions will not be reviewed.

What we offer:

Full-time, fully remote position
A structured environment with clear expectations and measurable performance standards
Performance is rewarded — the people who perform best get big bonuses
A stable, long-term role with a growing brand that values ownership, initiative, and results

We are not looking for someone to simply answer tickets. We are looking for someone who can think, solve problems, and take ownership.