Customer Support Assistance Aboutwood

Customer Service Assistant – Email Support for Custom Wooden Products (Part-Time with the potential to become more, ~4 hrs/day)

We are Aboutwood, a German e-commerce company selling custom-made wooden products through our online shop: ----------

We are looking for a reliable Customer Service Assistant to help us handle incoming customer email s. Our customers often ask about delivery status, measurements, product options, offers, complaints, or custom requests.

Your tasks will include:

Reviewing and replying to customer email s
Checking order details in Shopify
Preparing offers or draft replies for custom requests
Handling questions about delivery, measurements, products, and complaints
Using our internal knowledge base to find the correct information
Working closely with our customer service team

You will receive access to our knowledge base, where the most important answers, processes, and product information are documented. During onboarding, our team will review your replies, give feedback, and support you through calls when needed.

Working hours:

This is a part-time role with around 4 hours per day (approx. 20 hours per week), with the potential to grow into more hours over time if the cooperation goes well. Fixed working hours are not required. What matters most is that customer email s are handled reliably within 24 hours.

Payment:

We pay on fixed dates, twice per month (on the 8th and the 23rd) – reliably and on time, every time.

German language skills are not required. You may use tools like Claude, ChatGPT, or similar AI tools to create the sample email s, as long as the final answer is accurate, friendly, and professional.

We are looking for someone who is:

Reliable and detail-oriented
Careful with customer and order information
Friendly and professional in writing
Able to follow clear processes
Willing to learn about our products
Comfortable using Shopify, email tools, knowledge bases, and AI/translation tools

Experience in customer service, virtual assistance, e-commerce, email support, or Shopify is a strong plus.

How to apply:

To show us that you have read this job post carefully, please start your application message with the word "walnut".

Then send us a short message here on OnlineJobs.ph about your experience and why you think this role would be a good fit for you.

As part of your application, please also answer the 10 example customer questions provided here: ----------

You can use our knowledge base and shop link to prepare your answers. Tip: use Ctrl + F (Windows) or Cmd + F (Mac) to search the document for specific words.

Knowledge Base: ----------
Shop: ----------

Please send your answers together with your application directly in the OnlineJobs.ph chat. You can either paste your answers into the message or share a clearly structured Google Doc link.

This helps us understand how carefully you read information, how you structure replies, and how you communicate with customers.

We are looking for someone who would like to work with us long-term in a structured and supportive team.

Kind regards from Germany,
Sebastian – Founder Aboutwood