Client Success Specialist - US Fintech | Fixed 4AM-12PM Thu-Mon | $930 USD/mo

THE SHORT VERSION: You'll own every client conversation that lands in our Slack between 4:00 AM and 12:00 PM your time, five days a week, for a US financial-technology company whose clients are American business owners. It's our US evening shift - which means it's a MORNING shift for you. No graveyard. Fixed schedule. Weekends are workdays; Tuesday and Wednesday are your days off.

ABOUT US: Dividend Shift is a growing US company in crypto payment processing. Our clients are US entrepreneurs building payment-terminal businesses, and they message us at night and on weekends - exactly when you'll be on. You'll work directly with the founder and a small senior team on Slack. No agency in the middle, no bureaucracy, fast decisions. This is a foundational hire: you'll be our first dedicated evening/weekend Client Success Specialist, with a real path to senior CS as we grow.

WHAT YOU'LL OWN ON EVERY SHIFT:

• Answer every client message in our Slack workspace within 15 minutes - that's the house standard and the heartbeat of this job
• Support clients who are in live business meetings and need a fast, accurate answer right now
• Collect client scheduling availability each evening and hand the team a complete list before end of shift
• Triage after-hours intake forms and support email s so nothing waits overnight
• Acknowledge and log urgent complaints, and escalate them properly (you'll never be asked to make policy decisions alone)
• Confirm tomorrow's client calls and follow up with today's no-shows
• Light admin between messages: shipment tracking updates, CRM notes, review requests, and a short end-of-shift report

NON-NEGOTIABLES - READ THESE BEFORE APPLYING:

• Every Saturday and Sunday is a workday. Your days off are Tuesday and Wednesday. If weekends are a dealbreaker, this role is not for you - no exceptions, no rotation.
• The shift is FIXED: Thursday-Monday, 4:00 AM-12:00 PM Philippine time. Each November-March it shifts to 5:00 AM-1:00 PM when US clocks change.
• 15-minute response standard while on shift. This is an active, at-your-desk role - not a "check it sometimes" night gig.
• Excellent written English. Most of the job is writing to American clients who are sometimes stressed. Warm, clear, professional writing is the core skill.
• Fiber internet with a backup connection AND a backup power plan for brownouts.
• No other job or clients during shift hours. Own reliable laptop.

PAY AND TERMS: $930 USD/month all-in - $800 base + $100 weekend-shift differential + $30 internet allowance - paid in USD, monthly. Performance bonus potential after your first 30 days. Direct long-term independent-contractor agreement with the company (no agency taking a cut).

OUR TIMELINE - WE MOVE FAST: We hire within 7 days of posting. Application (about 15 minutes - it IS the first interview), then a 20-minute video interview, then a short PAID trial task, then offer and start.

HOW TO APPLY - IMPORTANT:
Apply ONLY through this form: https://z9klzobyo63.typeform.com/to/U1ZUmA8Y

The form asks specific questions for a reason, including a 60-90 second voice recording - have a quiet spot ready. If you cannot complete it fully, out of respect for your time, please don't start it, as we won't reach out. Applications sent as OnlineJobs.ph messages are not reviewed.

One more thing: the last question of the form asks for a code word. The code word is SUNRISE - now we know you actually read this.