Pest Control Customer Service Representative | Pest Control Experience Required | US Clients

Pest Control Customer Service Representative | Pest Control Experience Required | US Clients

Remote | Full-Time | US Business Hours | Long-Term Opportunity

We are looking for an experienced Pest Control Customer Service Representative to support a growing US-based pest control company.

Pest control industry experience is REQUIRED. This is not an entry-level customer service position. We are looking for someone who already understands pest control operations, customer expectations, service scheduling, and the day-to-day workflow of a pest control business.

You will be responsible for communicating with customers, scheduling and coordinating services, handling service requests, updating customer accounts, and supporting the daily operations of the pest control team.

The ideal candidate is professional, reliable, highly organized, confident on the phone, and comfortable working independently with US customers.

KEY RESPONSIBILITIES

Customer Service

• Answer inbound customer calls and respond to customer inquiries
• Handle customer questions regarding pest control services, appointments, pricing, and accounts
• Resolve customer concerns professionally and efficiently
• Handle complaints, cancellations, rescheduling requests, and service issues
• Follow up with customers regarding service requests and unresolved concerns
• Maintain a professional and helpful attitude during difficult customer interactions

Scheduling & Dispatch Support

• Schedule pest control appointments and recurring services
• Reschedule appointments and manage changes to technician schedules
• Coordinate customer requests with technicians and field teams
• Communicate appointment details and service windows to customers
• Help minimize scheduling conflicts and missed appointments
• Follow up on incomplete or missed services when necessary

Customer Accounts & CRM

• Create and update customer accounts accurately
• Maintain detailed customer notes and service histories
• Update customer information, contact details, and service preferences
• Document all customer interactions accurately
• Track customer requests, follow-ups, cancellations, and service issues
• Maintain accurate records in the company's CRM or pest control software

Billing & Administrative Support

• Assist customers with basic billing and account questions
• Help with invoices, payments, balances, and service charges
• Escalate billing issues when necessary
• Assist with customer retention and cancellation prevention
• Perform general administrative tasks related to customer service and operations

REQUIRED EXPERIENCE

Pest Control Experience is REQUIRED.

Applicants should have previous experience working for a pest control company, pest management company, or similar home service business.

You should have experience with some or all of the following:

• Pest control customer service
• Pest control scheduling
• Technician dispatch
• Recurring pest control services
• Customer retention
• Service cancellations and rescheduling
• Pest control billing
• Customer account management
• Pest control CRM/software
• Home service operations

Pest Control Software Experience

Experience with any of the following is highly preferred:

• FieldRoutes
• PestPac
• GorillaDesk
• PestRoutes
• Other pest control or field service management software

If you have used pest control software, please clearly state which platform(s) you have used and how long you used each one.

STRICT REQUIREMENTS — NON-NEGOTIABLE

• 2+ years of customer service experience
• Previous pest control industry experience REQUIRED
• Experience supporting US customers strongly preferred
• Excellent spoken and written English
• Strong phone and customer communication skills
• Experience handling customer complaints and difficult situations
• Experience with scheduling, dispatching, or appointment coordination
• Comfortable working with CRM and customer management systems
• Strong computer and data-entry skills
• Excellent attention to detail
• Able to multitask in a fast-paced environment
• Able to work independently with minimal supervision
• Reliable internet connection and professional work-from-home setup
• Must be available during US business hours

IDEAL CANDIDATE

We are looking for someone who is:

• Experienced — You already understand the pest control industry and don't need to be taught the basics.
• Professional — You communicate clearly and professionally with US customers.
• Reliable — You consistently show up on time and follow your schedule.
• Organized — You can manage multiple customers, appointments, and requests without losing track.
• Calm under pressure — You can handle upset customers and scheduling problems professionally.
• Proactive — You identify issues and take action instead of waiting for constant instructions.
• Detail-oriented — You understand the importance of accurate customer records and scheduling.
• Customer-focused — You care about resolving problems and creating a positive customer experience.

WORK SETUP

• Fully Remote
• Full-Time
• US Business Hours
• Long-Term Opportunity
• Competitive compensation based on experience
• Opportunity for long-term growth

HOW TO APPLY

Please include the following information in your application:

1. Total years of customer service experience
2. Total years of pest control industry experience
3. The pest control companies you have worked for
4. Your position/title at each company
5. The pest control software or CRM platforms you have used
6. How many years you used each platform
7. Whether you handled phone, email , chat, or SMS support
8. Whether you handled scheduling and technician dispatch
9. Whether you handled billing, payments, or collections
10. Whether you have supported US-based customers
11. Your expected hourly rate in USD

IMPORTANT

At the beginning of your application, please write:

PEST CONTROL CSR – [X] YEARS PEST CONTROL EXPERIENCE

Example:

PEST CONTROL CSR – 4 YEARS PEST CONTROL EXPERIENCE

Applications that do not clearly demonstrate pest control industry experience may not be considered.

We are looking for an experienced professional who can become a reliable long-ter ---------- mber of our team.