STR Operations Assistant

Operations Assistant: Elevate Vacation Homes | U.S.-Based (San Diego, CA)

Read this carefully before applying.

We are a small but growing vacation rental company based in U.S. (San Diego, CA) managing 40+ properties, with 90% located in San Diego, California.

Our team is lean by design:

• 1 CEO
• 1 CFO
• 1 Operations Manager
• 2 Operations Assistants

We are now hiring one more Operations Assistant — and this is an important role. We are not hiring in volume. We are hiring one person we can grow with as we scale to 80–100 properties. If you perform well and stay with us, this role will naturally grow into a higher position when we expand.

Important Context (Read This Carefully)
We have been hiring and letting people go over the last 6 months. Not because of pay. Not because of workload. But because we are very selective and have not yet found the right long-term fit.

This role requires:

• Strong communication
• Good judgment
• Ownership
• Reliability under pressure

If you’re confident in your ability, this is a rare opportunity to join early and grow with the company. If you’re unsure, this is not the role for you. This Role Is For One Type of Person Only

You are:

• Fluent in spoken and written English
• Comfortable speaking on the phone with:
• Guests
• Vendors
• Homeowners
• Calm, logical, and clear under pressure
• Able to manage multiple issues at once
• A strong problem solver
• Someone who finishes what they start

You are not:

• A task-only VA
• Someone who avoids calls
• Someone who needs constant direction
• Someone who panics under stress
• Someone who relies on AI to communicate

Communication Expectations (Very Important)
You should expect:

• 5–20 phone calls per day

Daily coordination with:

• Cleaning teams
• Maintenance vendors
• Internal staff

If you are not confident speaking English on calls, do not apply.

What You’ll Actually Be Doing: This is not a customer service role.
Approximate breakdown:

• 10% Guest communication
• 5% Cleaning reminders
• 5% Ordering supplies
• 80% Operations, coordination, and problem-solving

You will function as:

• A project manager
• A communicator between teams
• A problem-solver when things go wrong
• A key operations support role

Work Environment

• Small, fast-moving startup
• High accountability
• Clear expectations
• Real responsibility
• Direct communication with leadership
• Opportunity to grow as the company scales

Compensation & Benefits

• Up to $8.00 USD/hour (based on performance)
• 10 days paid time off per year
• 2 days off per week
• Long-term role with growth potential
• Promotion opportunity as we scale to 80–100 properties

Final Note: We are not looking to hire quickly. We are looking to hire correctly. If you believe your experience, communication skills, and work ethic make you a strong fit — apply. If you are unsure, this role is not for you.

How to Apply

If you believe you are a strong fit and meet all of the requirements above, apply using the link below.

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Important:
Applications that are dis-honest, incomplete, generic, or clearly copy-pasted will be ignored. We are only moving forward with candidates who demonstrate strong communication, attention to detail, and professionalism. If you’re confident in your abilities and want to grow with a serious team — apply now.