Virtual Assistant – Customer Service and Job Scheduling (Full-Time)

Job Description: *MUST BE WILLING TO LEARN HOUSECALL PRO*
We are looking for a long-term, reliable Virtual Assistant to become a key part of our business operations. This role is full-time and involves a variety of important administrative and support tasks, with a focus on keeping everything running smoothly day to day.

Your Responsibilities Will Include

Job & Schedule Management: Assigning jobs to cleaners/technicians via Housecall Pro and updating daily schedules.

Payroll: Using Calculate sales rep and employee payroll and daily P/L sheets.

Customer Support & Payments: Responding to inquiries, following up with customers, and reconciling payments to ensure all accounts are up to date.

Payroll & Commissions: Preparing weekly payroll and commission calculations for our team.

Accounts & Reporting: Tracking paid vs unpaid jobs, updating spreadsheets, and providing weekly reports (KPIs, leaderboards, profit/loss sheets).

General Admin: Email management, research, and other day-to-day administrative support.

Work Hours
About 10 hours per day, 6 days per week

8:30am – 6pm EST

Some days will be busy with multiple tasks; other days will be lighter, mainly monitoring schedules, reconciling payments, or being available for quick updates.

Requirements
Strong English communication skills (written & verbal)
Willingness to Learn Housecall Pro

Reliable laptop and stable internet connection

Experience with admin tools (CRMs, — training can be provided)

Organized, detail-oriented, and proactive

Trustworthy and committed to long-term work

Compensation

$4 USD per hour

Paid weekly or bi-weekly (depending on your preference)

Opportunity for salary increases based on performance and reliability

Perks

Long-term, stable role with growth potential

Direct work with the company owner (your input will be valued)

Flexible culture — as long as tasks are completed and you remain responsive, the workload will often feel balanced and manageable

Skill Requirements

Customer Service

Payroll

AI Automation