Administrative assistance

Virtual Assistant – NDIS Administration

We are a growing NDIS-registered disability support provider in Australia looking for a reliable, organised and experienced Virtual Assistant to support our day-to-day administration.

This is a remote position, and we are ideally looking for someone based in the Philippines who has previous experience working with an Australian NDIS provider.

Key Responsibilities

• General NDIS administration and data entry
• Managing email s and responding to routine enquiries
• Preparing and updating service agreements, client documents and forms
• Assisting with NDIS invoicing and checking line item codes and rates
• Maintaining participant and support worker records
• Updating rosters and staff information
• Following up on documents, timesheets and required information
• Assisting with compliance documentation and record keeping
• Organising files and maintaining accurate client records
• Helping with recruitment administration, including worker documents and onboarding
• Preparing basic letters, reports and correspondence
• Assisting with payroll-related administration where required
• Supporting the Director with general administrative tasks

About You

We are looking for someone who:

• Has previous experience with the Australian NDIS
• Understands NDIS terminology, participants, support workers, service agreements and invoicing
• Has excellent written and spoken English
• Is highly organised and pays strong attention to detail
• Can work independently and manage priorities
• Is trustworthy and understands the importance of confidentiality
• Is confident using email , Microsoft Office/Google Workspace and online systems
• Experience with Xero, rostering systems or NDIS provider software would be highly regarded
• Is willing to learn our systems and grow with the business

Working Arrangement

• Remote / work from home
• Philippines-based applicants welcome
• Initially part-time, with the possibility of increasing hours as the business grows
• Some availability during Australian Melbourne business hours will be required

To Apply

Please send:

1. A short introduction about yourself
2. Details of your previous NDIS or Australian disability-sector experience
3. The NDIS systems/software you have previously used
4. Your hourly rate
5. Your availability
6. Your resume/CV