Experienced Ecommerce Customer Support Representative

We are looking for an experienced Ecommerce Customer Support Representative to join our team. We need someone reliable, detail-oriented, and comfortable handling customer concerns through email and support tickets.

WHAT YOU WILL DO

• Respond to customer email s and Gorgias tickets
• Handle order, shipping, tracking, return, refund, and cancellation concerns
• Process and document refunds correctly
• Check orders and customer information in Shopify
• Update and maintain Google Sheets
• Follow our SOPs, templates, and refund funnels
• Review your own work and make sure all information is accurate
• Maintain good response quality and attention to detail

REQUIREMENTS
Must have:

• Previous experience in Ecommerce Customer Support
• Gorgias experience – REQUIRED
• Shopify experience – REQUIRED
• Google Sheets experience – REQUIRED
• Strong attention to detail
• Able to follow SOPs and instructions carefully
• Reliable and responsible
• Flexible with time and schedule arrangements

We are looking for someone who can work with minimal supervision, pay attention to details, and take responsibility for their tickets and tasks.

NICE TO HAVE

• Experience with dropshipping ecommerce
• Experience with subscription-based products
• Experience handling high ticket volumes
• Experience with refund funnels and retention offers
• Familiarity with AI tools such as Claude

HOW TO APPLY

Please send:

• Your updated resume
• 1 short video (1–2 minutes) introducing yourself and briefly sharing your Ecommerce Customer Support experience and how you handle feedback

Important: Please only apply if you have actual experience with Gorgias and Shopify.