Customer retention and Appointment setter

Customer Retention & Appointment Setter (Full-Time Virtual Assistant)

About Us

Hi! I'm Ray, owner of Ray's Window Washing in Orange County, California.

We're a fast-growing residential window cleaning company with hundreds of 5-star Google reviews and a reputation for exceptional customer service. We believe in honesty, professionalism, and treating every customer like family.

We're looking for someone who wants to become a long-term member of our team—not just another freelancer.

ALSO IMPORTANT*** -- IDEALLY WOULD PREFER SOMEONE WHO IS NOT WORKING ANOTHER JOB AT THE SAME TIME OR OVERLAPPING HOURS.

I would love to hire someone that is able to perform and deliver a required amount of outbound calls daily and able to track their results.

About the Role

Your primary responsibility is simple:

Help keep our schedule full by reconnecting with past customers and booking appointments.

This is NOT a general administrative assistant position.

We're looking for someone who genuinely enjoys talking with people, building relationships, and helping customers schedule service.

Daily Responsibilities

• Call previous customers to schedule recurring window cleaning.
• Send text messages and email s to customers.
• Follow up on estimates that have not yet been booked.
• Schedule appointments inside Housecall Pro CRM (training provided).
• Update customer notes after every conversation.
• Answer basic customer questions.
• Communicate daily with our owner and team.

Qualifications

We're looking for someone who is:

• Friendly and positive.
• Excellent in spoken and written English. (Please do not apply if you don't have a good American accent)
• Comfortable making outbound phone calls.
• Organized and detail-oriented.
• Reliable and self-motivated.
• Comfortable learning new software.

Bonus Experience

• Appointment setting.
• Customer service.
• Sales
• CRM software.
• Housecall Pro, Jobber, or ServiceTitan.
• Experience with home service

Compensation

• Full-time (40 hours/week).
• Starting pay: $6+ USD/hour depending on experience.
• Performance bonuses based on appointments booked and company growth.
• Paid training.

We Would Love to Find Someone Who Wants to Grow With Us

We're not looking for someone to work for us for only a few months.

We're looking for someone who wants to grow with our company for years.

As we grow, there will be opportunities for additional responsibilities, leadership, increased compensation, and long-term career growth.

To Apply

Please include the following in your application:

1. Tell us about your experience making outbound phone calls.
2. Describe your customer service experience.
3. Record a 1–2 minute voice introduction so we can hear your English and communication style.
4. Tell us why you'd like to join our team.
5. Begin your application with the words: "Blue Sky" so we know you carefully read the job description.