Bol.com / Amazon General V.A Assistance ( Experience required)

Virtual Assistant — Amazon & ---------- Order Support (Philippines, Remote)

Company: BlueShipment (Netherlands)
Type: Remote — full-time / part-time (specify)
Rate: $3 USD per hour — paid (weekly / bi-weekly)
Hours: (specify overlap with CET / Amsterdam time)

About us

BlueShipment is a Dutch e-commerce fulfilment operation. We run and support a large number of online stores on ---------- , Amazon and other European marketplaces. Our team handles the daily work behind those stores: sourcing products, processing orders, and keeping customers happy.

We are growing our remote team in the Philippines and are looking for VAs who want a long-term, stable role with real responsibility.

The role

You will work inside our order team on two main areas:

1. Finding alternatives for orders
When a product we need to source is unavailable, too expensive, or has a delivery time that is too long, you find a better option. That means searching Amazon (and other marketplaces) for the same or a comparable product at a better price or with faster delivery, comparing specifications carefully, and logging your findings in our system.

2. Answering customer questions
You handle incoming customer messages on ---------- and Amazon — questions about delivery, order status, returns, and product details. You reply clearly, politely, and in correct English, following our templates and guidelines.

Both parts of the job require accuracy and good judgment. A wrong alternative or a sloppy reply costs the store money and rating points, so we care more about doing it right than doing it fast.

What you will do day to day

• Search and compare products on Amazon and other marketplaces
• Check price, delivery time, seller reliability, and whether the product actually matches
• Enter and update order and product data accurately in our dashboards and spreadsheets
• Read and answer customer questions on ---------- and Amazon
• Flag problems (out of stock, wrong item, angry customer) to the team instead of guessing
• Communicate daily with the team via WhatsApp / group chat

Requirements

• Fluent English — spoken and written. Strong vocabulary, both conversational and operational. If you cannot write a clear, correct reply to a customer without help, you are not eligible for this role.
• Experience with data entry — accurate, structured, detail-oriented work
• Experience with the Amazon platform (buyer side, seller central, or product research)
• Reliable computer and stable internet connection
• Available during agreed hours, and responsive during your shift
• Able to follow instructions precisely and ask questions when something is unclear

No prior experience with ---------- is required — we will teach you the platform.

Nice to have

• Experience with ---------- or another European marketplace
• Previous experience as a VA for a European or Dutch e-commerce company
• Experience with dropshipping or marketplace order processing
• Basic understanding of Dutch (not required — all our internal communication with you is in English)
• Experience working with VPNs or multiple seller accounts

What we offer

• Full training on our systems, processes and tools
• Direct guidance from the owner and from experienced team members
• A team you can ask questions to — you are never left to figure it out alone
• Long-term, stable work with room to grow into more responsibility
• Clear processes and dashboards, not chaos

How to apply

Send your application with:

• Your CV
• A short paragraph in your own words (no AI-generated text) about your experience with Amazon and online marketplaces
• A one-minute voice recording or video introducing yourself in English
• Your available hours (in Philippine time)