Director of Business Transformation & Operations

Job Type: Full-Time | Reports to CEO

Job Description

This is our most senior and broadest role — designed for someone who can grow into General Manager. You'll diagnose what's really happening across an organization, redesign how it works, and stay engaged all the way through implementation and adoption. You'll also help build and close new client engagements — part sales, part transformation leader, part chief integrator.

What You'll Own

Diagnose organizational reality across people, process, and technology
Design or redesign structures, workflows, and management systems
Turn approved direction into real plans with owners, dependencies, and evidence of results
Coordinate implementation and training — and verify it actually worked
Lead client discovery and translate client needs into the right engagement
Contribute to proposals, presentations, and closing new business
Challenge executives — including the CEO — constructively when the evidence calls for it

What We're Looking For

Significant leadership experience in organizational effectiveness, transformation, consulting, or general management
A track record of moving initiatives through implementation and adoption — not just recommending change
Strong client-facing communication skills
Real sales or business development experience
Advanced, practical use of AI and technology-enabled workflows
Bonus Points
Experience commercializing or productizing a service
History of leading cross-functional teams through resistance and change
Bachelor's degree or equivalent demonstrated capability

You'll Thrive Here If You...

Want ownership of a problem from diagnosis all the way through to proof it worked
Are comfortable pushing back on leadership when the evidence supports it
See yourself growing into a General Manager or broader leadership role

Benefits:

HMO (health insurance)
Paid time off (PTO)
Work from anywhere
Opportunities for promotion
Pay raise