Director of Operations & Service Growth

Job Type: Full-Time | Reports to CEO

Job Description:

This is a build-and-run role. You'll launch and scale a new technology-enabled service business from scratch — while simultaneously stepping into embedded, COO-level operating responsibility for our multi-location food-service business. Half business builder, half hands-on operator.

What You'll Own:

Turn an approved business vision into a real, executable plan and roadmap
Personally launch early sales, service, and operating processes
Build customer, merchant, and delivery-partner networks
Lead day-to-day multi-location operations through Area and Location Managers
Own service quality, speed, and customer outcomes across every location
Improve online conversion, retention, and digital contribution margin
Build systems that reduce dependence on manual follow-up and personal rescue

What We're Looking For:

Significant senior operating and commercial leadership experience
A genuine track record building or scaling a business or service network
Multi-location restaurant, delivery, logistics, or service-operations background
Strong business development and partnership experience
Practical, hands-on use of AI, analytics, and workflow tools

Bonus Points:

Experience holding managers accountable while developing their capability
Online sales / e-commerce growth experience
Comfort operating across both strategy and field-level execution

You'll Thrive Here If You...

Get energy from building something new AND fixing what's broken
Can move fluidly between a sales pitch and a kitchen floor walkthrough
Want ownership over both the "build" and the "run"

Benefits:

HMO (health insurance)
Paid time off (PTO)
Work from anywhere
Opportunities for promotion
Pay raise