Customer Service for Home Cleaning Company

Job Overview
Role

We are looking for a highly communicative, organized, and proactive Customer Service Representative to join our growing team.

In this role, you will become one of the primary points of contact for our clients, cleaning professionals, and prospective customers. Every conversation is an opportunity to create a 5-star experience.

You'll answer questions, solve problems, coordinate schedules, support our cleaning teams, and ensure every customer feels taken care of. When an issue cannot be resolved independently, you'll know when and how to escalate it quickly.

If you enjoy helping people, thrive in a fast-paced environment, and stay calm under pressure, we'd love to meet you.

Responsibilities
Deliver exceptional customer service through phone, text, email , and chat
Answer questions from current clients and provide timely solutions
Support our cleaning professionals with scheduling, questions, and day-to-day operational needs
Respond to new customer inquiries and qualify leads
Schedule sales appointments for our Booking Specialist team
Resolve customer concerns while maintaining a positive, professional experience
Escalate complex issues to the appropriate department when necessary
Coordinate appointment changes, cancellations, and schedule adjustments
Accurately document conversations and update customer records
Collaborate with teammates to ensure every client receives consistent, high-quality service
Identify recurring issues and communicate opportunities for process improvement
Requirements
Excellent written and spoken English
Exceptional communication and interpersonal skills
Strong problem-solving abilities and sound judgment
Ability to remain calm and professional during difficult conversations
Outstanding organizational and multitasking skills
Comfortable learning new software and technology quickly
High attention to detail
Ability to work independently while communicating effectively with the team
Reliable computer and high-speed internet connection
Previous customer service, call center, hospitality, or administrative experience is preferred but not required

What We're Looking For

We're looking for someone who genuinely enjoys serving others.

The ideal candidate is positive, dependable, organized, and takes ownership of problems until they're solved. They communicate with empathy, think critically, and aren't afraid to make decisions. They enjoy working as part of a team and are always looking for ways to improve the customer experience.

If you're someone who loves helping people, takes pride in excellent communication, and wants to grow with a company that values service and accountability, we'd love to hear from you.