Virtual Hotel Front Desk & Guest Messaging Agent

Virtual Hotel Front Desk & Guest Messaging Agent

IMPORTANT — READ BEFORE APPLYING

To be considered for this position, the FIRST TWO WORDS of your application must be:

VCAY READY

If your application does not begin with VCAY READY, it will not be reviewed.

We are hiring a Virtual Hotel Front Desk & Guest Experience Agent for a boutique hotel in New Orleans.

This is a remote position, but it is different from a typical virtual assistant job.

In addition to handling guest messages, the person selected will appear live on a monitor at our hotel's front desk and communicate with guests by video when assistance is needed.

Responsibilities

• Respond to hotel guest messages quickly and professionally
• Assist guests before, during, and after their stays
• Answer questions about check-in, parking, access, Wi-Fi, amenities, and the property
• Resolve common guest problems independently
• Coordinate with on-site housekeeping and maintenance
• Monitor arrivals, departures, and active reservations
• Escalate urgent situations appropriately
• Communicate with guests LIVE through our virtual front-desk monitor
• Maintain a professional appearance and demeanor while on camera
• Document guest issues and follow through until they are resolved

Requirements

• Excellent spoken English
• Excellent written English
• Friendly, confident and professional personality
• Excellent customer-service skills
• Strong independent problem-solving ability
• Comfortable appearing LIVE on camera
• Reliable high-speed internet
• Reliable computer
• Webcam and quality microphone/headset
• Quiet, professional workspace
• Excellent reliability and attendance
• Ability to learn new software quickly

Hotel, Airbnb, vacation-rental, ---------- , Expedia, front-desk, or hospitality experience is strongly preferred.

Important

This is NOT simply a chat-support position.

You will sometimes be the face of our hotel and interact with guests LIVE through a monitor located at our front desk.

We need someone who is polished, personable, confident and capable of thinking independently.

If you're uncomfortable appearing on camera or speaking with guests live, please do not apply.

To Apply

Remember: Your application must START with "VCAY READY."

Then tell us:

1. Your hospitality/customer-service experience
2. Your hotel, Airbnb, ---------- , Expedia, or vacation-rental experience
3. Your availability and time zone
4. Your internet speed and whether you have backup internet
5. Your computer/webcam/microphone setup
6. Why you would be good at representing a hotel LIVE on camera

Selected applicants will receive a short test before being invited to interview.