FULL-TIME LEASING & CUSTOMER COMMUNICATIONS VA

Property Management / Real Estate

We are a growing U.S.-based real estate company looking for a highly capable Filipino Virtual Assistant with excellent spoken and written English to join our team full-time.

This is not a basic administrative VA position.

You will be responsible for two major areas of our business:

1. APPLICATIONS & LEASING
and
2. CUSTOMER COMMUNICATIONS

You will also help manage and continuously improve our RingCentral AI Receptionist system across multiple properties.
We are looking for someone who is intelligent, organized, responsive, comfortable learning technology, fantastic with customers, and capable of taking ownership of a process without needing constant supervision.

HOURS
FULL-TIME
8-10 hours per day
5–6 days per week
Schedule will primarily overlap with U.S. business hours.
Specific schedule will be discussed during the interview.

LOCATION
PHILIPPINES — REMOTE
We are specifically seeking a Filipino VA for this position.

ENGLISH REQUIREMENT
EXCELLENT / NEAR-NATIVE ENGLISH IS REQUIRED.
You will communicate directly with:
Prospective tenants
Current tenants
Onsite property managers
Contractors/vendors
Internal staff
You must be comfortable:
Speaking on the phone
Writing professional SMS messages
Handling difficult customers
Explaining processes clearly
Communicating naturally with U.S. customers

VIDEO INTRODUCTION IS REQUIRED TO APPLY.
Applications without a video introduction may not be considered.

PRIMARY RESPONSIBILITY #1

APPLICATIONS & LEASING

You will manage rental applicants from application submission through move-in.
Responsibilities include:
Reviewing new rental applications
Moving applications into the correct property pipeline in Trello
Checking applications for completeness
Reviewing identification documents
Reviewing proof of income
Comparing pay stubs against information entered on applications
Verifying employer and income information
Checking employment length
Identifying inconsistencies
Reviewing rental history information
Reviewing eviction information
Performing approved public-record / online research
Reviewing tenant risk profiles
Verifying correct rent-to-income calculations
Correcting application inputs when verified information is entered incorrectly
Following established approval guidelines
Coordinating showings between applicants and onsite property managers
Following up after showings
Obtaining feedback from both applicant and onsite manager
Sending approved payment instructions
Confirming required payment has been received
Preparing rental agreements
Following up until agreements are signed
Uploading completed tenant documents into RentRedi
Moving applicants through the full leasing pipeline
You will be expected to own the application until it is approved, denied, withdrawn, or converted into an active tenant.

PRIMARY RESPONSIBILITY #2

CUSTOMER COMMUNICATIONS

You will act as the company's front-line customer communication coordinator.
You will monitor and respond to:
RingCentral SMS
Property-specific RingCentral groups
RentRedi messages
Website inquiries
Rental inquiries
General tenant questions
Customer-service requests
Your goal is to resolve as many issues as possible without unnecessarily transferring the customer to another employee.
When another employee must handle the issue, you will:
Identify the correct person.
Summarize the issue.
Tag/transfer the conversation.
Confirm that person actually responds.
Escalate if the conversation is ignored.
Simply tagging someone and forgetting about the conversation is NOT acceptable.
You remain responsible until:
The issue is resolved; or
Another team member clearly takes ownership.

CUSTOMER SERVICE EXPECTATIONS
We are looking for someone who is exceptional at customer service.
You should be:
Friendly
Professional
Calm under pressure
Patient
Clear
Fast
Organized
Helpful
Solution-oriented
You must be comfortable speaking with customers who may be:
Confused
Frustrated
Late on payments
Having maintenance issues
Asking repetitive questions
Not technically experienced
You should be able to remain professional without becoming argumentative or emotional.

RINGCENTRAL AI RECEPTIONIST RESPONSIBILITIES
A major part of this position will be helping us implement, monitor, and improve RingCentral AI Receptionist for each property.
You will help:
Configure the AI receptionist for each property
Enter property-specific information
Build FAQs
Build call-routing instructions
Configure common customer questions
Configure leasing information
Configure office/property information
Configure payment instructions
Configure maintenance-routing instructions
Configure escalation paths
Review AI-generated call outcomes
Identify unresolved calls
Identify incorrect AI responses
Identify recurring questions
Improve prompts/instructions
Update property knowledge
Improve call routing
Improve customer experience
Reduce live employee call volume
The goal is to continuously improve the AI receptionist so that over time:
MORE CALLS ARE COMPLETELY RESOLVED BY AI
FEWER CALLS REQUIRE A LIVE EMPLOYEE
FEWER CALLERS ARE TRANSFERRED INCORRECTLY
FEWER CUSTOMER QUESTIONS GO UNRESOLVED
You do not need to be an AI engineer.
However, you must be comfortable learning AI systems, testing them, and making ongoing improvements.

DAILY AI / COMMUNICATION REVIEW
You may also assist with reviewing AI-generated summaries and reports from:
RingCentral call recordings
Internal RingCentral groups
External RingCentral groups
SMS conversations
The objective is to identify:
Unanswered customer inquiries
Missed rental opportunities
Poor customer-service interactions
Repeated tenant complaints
Maintenance issues
Leasing opportunities
Unresolved transfers
Staff follow-up failures
Common questions that should be automated
Areas where the AI receptionist can improve

SOFTWARE EXPERIENCE
Experience with the following is a major plus:
RINGCENTRAL — STRONG PLUS
Especially:
SMS
Groups
Call handling
Call recordings
AI Receptionist
TRELLO — PLUS
RENTREDI — PLUS
BEETEXTING — PLUS
AI TOOLS — STRONG PLUS
Examples:
ChatGPT
Claude
Gemini
AI customer-service tools
AI receptionists
AI automations
GOOGLE WORKSPACE — PLUS

WHO WE ARE LOOKING FOR
You are likely a good fit if you:
Speak excellent English
Write excellent English
Enjoy customer interaction
Are confident speaking on the phone
Learn software quickly
Can follow detailed SOPs
Can make routine decisions independently
Are highly organized
Follow up consistently
Notice details
Catch errors
Do not let tasks disappear
Can manage multiple conversations at once
Are comfortable using AI
Enjoy improving processes
Can work independently
Do not need constant supervision

VERY IMPORTANT — OWNERSHIP MENTALITY
We are not looking for someone who simply:
Sends a message and waits.
We want someone who thinks:
WHAT IS THE NEXT STEP?
WHO NEEDS TO RESPOND?
DID THEY RESPOND?
DID THE CUSTOMER GET AN ANSWER?
DID THE APPLICANT MOVE TO THE NEXT STAGE?
IS THIS ACTUALLY COMPLETE?
If you transfer a conversation, you follow up.
If an applicant is missing something, you follow up.
If an onsite manager does not respond, you escalate.
If the AI receptionist gives a bad answer, you improve it.
YOU ARE EXPECTED TO CLOSE THE LOOP.

REQUIRED SKILLS
Excellent spoken English
Excellent written English
Excellent customer service
Strong attention to detail
Strong organization
Ability to multitask
Ability to follow processes
Ability to learn software
Good judgment
Strong follow-up
Reliable internet
Reliable computer
Quiet professional work environment
Ability to work U.S. business hours

PREFERRED EXPERIENCE
Strong preference for candidates with experience in one or more of:
Property management
Real estate
Leasing
Tenant communication
Apartment management
Hotel/motel operations
Customer service
Call center work
Virtual receptionist work
RingCentral
RentRedi
Trello
Beetexting
AI tools
CRM systems
Property-management experience is helpful but not required if you are highly capable and learn quickly.

PERFORMANCE EXPECTATIONS
You will be measured on outcomes such as:
LEASING
Application response time
Application review speed
Application accuracy
Showing scheduling
Showing attendance
Follow-up completion
Applicant conversion rate
Signed agreements
Missing-document rate
CUSTOMER COMMUNICATIONS
First response time
Unanswered messages
Customer-service quality
First-contact resolution
Failed transfers
Transfer follow-up
Missed leasing inquiries
AI RECEPTIONIST
Percentage of calls resolved without live employee involvement
Reduction in unresolved calls
Reduction in unnecessary transfers
Accuracy of AI responses
Number of recurring issues identified and fixed

WHAT SUCCESS LOOKS LIKE
Within several months, a successful person in this role should be able to independently manage:
MOST RENTAL APPLICATIONS
MOST CUSTOMER SMS INQUIRIES
MOST WEBSITE / RENTREDI QUESTIONS
SHOWING COORDINATION
APPLICANT FOLLOW-UP
RINGCENTRAL AI RECEPTIONIST MAINTENANCE
while requiring very little owner involvement.

HOW TO APPLY
Send:
1. YOUR RESUME
Include relevant customer service, leasing, real estate, VA, call center, or technology experience.
2. VIDEO INTRODUCTION — REQUIRED
Please send a 2–4 minute video introducing yourself.
In your video, explain:
Your name
Where in the Philippines you are located
Your previous work experience
Your customer-service experience
Your experience communicating with U.S. customers
Your experience with RingCentral, if any
Your experience with Trello, if any
Your experience with RentRedi, if any
Your experience with Beetexting, if any
Your experience using AI tools
Why you believe you would be a strong fit for this position
3. INTERNET / EQUIPMENT
Tell us:
Your internet speed
Backup internet availability
Computer specifications
Headset/microphone setup
4. AVAILABILITY
Tell us:
Current employment status
Days/hours available
Whether you can work U.S. business hours
Earliest start date
5. EXPECTED MONTHLY SALARY
Provide your expected full-time monthly compensatio