Community & Social Operations Coordinator

Community & Social Operations Coordinator
(Remote / Offshore)

About Us
We are a growing beauty and wellness brand focused on modern digital growth, creator-led marketing, and building authentic customer connection through social commerce. Our team is focused on combining strong brand storytelling with modern DTC growth strategies across influencer marketing, TikTok Shop, UGC, affiliate partnerships, and community building. We move quickly, operate lean, and are building a highly collaborative, AI-forward marketing organization designed for the next generation of consumer brands.

About the Role
We’re looking for a highly organized, proactive, and digitally native Community & Social Operations Coordinator to support the day-to-day execution of our social media and online community presence.

This role is ideal for someone who enjoys social media, understands internet culture, communicates warmly and professionally online, and is excited about helping brands build meaningful customer relationships through social platforms.
You’ll work closely with our US-based Social & Influencer Lead and help support social posting, community engagement, content organization, and light customer experience coordination.

This is a fast-moving role with strong growth opportunity for someone who is dependable, organized, and excited about modern social commerce and beauty brands.

What You’ll Do
Social Media Operations

• Schedule and publish social media content across platforms including Instagram and TikTok
• Upload stories, captions, tags, and links accurately and on schedule
• Maintain social calendars and posting organization
• Coordinate with creative and influencer teams to ensure assets are organized and ready to publish

Community Management

• Respond to comments, direct messages, and community engagement across social channels
• Escalate customer concerns, creator opportunities, or sensitive issues appropriately
• Help foster a warm, responsive, and community-oriented brand presence online
• Monitor conversations and flag relevant trends or opportunities to the team

Customer Experience Support

• Assist with customer support inquiries through social channels and email
• Help route operational issues to the appropriate internal tea ---------- mbers
• Support order-related communication and customer follow-up as needed
• Handle occasional inbound customer calls if required

Reporting & Organization

• Pull and organize basic social performance metrics
• Maintain organized files, links, and tracking systems
• Support internal reporting and workflow organization
• Help improve operational efficiency across social systems and tools

What We’re Looking For

• Strong written English communication skills
• Highly organized and detail-oriented
• Comfortable working quickly across multiple projects
• Strong understanding of social media platforms and online communication
• Friendly, professional, and customer-oriented communication style
• Comfortable in a fast-paced startup-style environment
• Dependable and proactive

Bonus Experience

• Experience managing social media accounts or online communities
• Beauty, skincare, wellness, or lifestyle industry experience
• Experience with Shopify, Gorgias, or customer support systems
• Familiarity with TikTok Shop, influencer marketing, or creator ecosystems
• Interest in AI tools and workflow automation

How You Work

• You move quickly and stay organized
• You communicate clearly and professionally
• You enjoy supporting systems and helping things run smoothly
• You are resourceful and proactive
• You care about customer experience and brand presentation

Compensation & Structure

• Remote / offshore position
• Contractor or freelance structure
• Compensation dependent on experience and location
• Opportunity for long-term growth as the business scales

To Apply
Please send:

• Resume
• Short note of interest
• Any relevant social media, customer support, or community management experience