Virtual Assistant / AI Operations Support

About Neugent
Neugent AI LLC is a small AI consulting and engineering shop -- "AI agents that actually work." We build custom chatbots, voice agents, and automation for businesses that know what they want automated but don't have the engineering resources to build it themselves. We're a lean team moving fast.

The role
We're looking for a Virtual Assistant who can take real operational and administrative work off our plate. Someone who's comfortable working alongside AI tools (specifically Claude Code/Cowork) as part of how the work gets done. This is not a content-writing VA role and not a dev role. It's operations + a genuine AI-literacy requirement (or confidence in ability to learn how to leverage ai).

What you'd actually be doing
Admin & finance support: chasing contractor paperwork (W-9s, ACH forms), building/maintaining simple trackers, following up on pending items with vendors/agencies, data entry and bookkeeping support, keeping our CRM/contact list current, organizing meeting notes, scheduling across time zones.

Growth support: executing cold -email campaigns from a template/list we provide, posting/engaging on Reddit per a content plan, prepping materials ahead of sales/demo calls.

AI operations / quality control (the distinctive part of this role): reviewing AI-drafted documents against real source material before anything gets used, flagging anything unverified or inconsistent -- not just trusting AI output. Running well-scoped tasks in Claude Code yourself, under our direction, once you're comfortable with it.

Operations: drafting sops, proposing organizational structures, creating spreadsheets, etc.

Research: researching best approaches/industry standards for processes across all pillars of the business. Synthesizing findings into easy to audit reports for executive review.

What we're looking for

• Speaks and writes clearly -- communication quality matters as much as task execution
• Comfortable with AI tools, ideally has used ChatGPT/Claude for real work already -- willingness and aptitude to learn Claude Code specifically matters more than prior exact experience with it (use the word "sonnet" into the first line of your application so we know you are reading)
• Detail-oriented and skeptical -- the AI-QA part of this role only works if you actually check things instead of rubber-stamping them
• Reliable availability overlapping with US time zones for at least part of the day
• Prior VA/admin experience is a plus but not required if the above are strong
• Lack of skills listed can be compensated with a strong willingness to learn, natural problem solving skills, resourcefulness, and an outstanding work ethic.

How we screen
1. Apply with at least 8 Apply Points attached to your application.
2. Short written application
3. Video interview
4. A real test task: we'll give you an actual AI-drafted document from our files and ask you to verify a few specific claims against source material we provide, flagging anything unconfirmed. This is real work, not a gimmick -- it's exactly what the role does day to day.