Support Specialist (Customer & Technical Support)

About the Role:
We’re looking for an experienced Support Specialist to join our team.

In this role, you’ll assist customers through phone, email , and chat, troubleshoot issues, and ensure every interaction is handled professionally and efficiently. You’ll play an important role in helping customers get the support they need while maintaining a high standard of service.

We’re looking for someone who is dependable, proactive, and comfortable working in a fast-paced environment. If you enjoy solving problems, communicating with customers, and taking ownership of your work, we’d love to hear from you.

Responsibilities:

• Provide customer support via phone, email , and chat.
• Respond to customer inquiries promptly, professionally, and accurately.
• Troubleshoot technical and account-related issues and guide customers toward effective solutions.
• Investigate support cases and complete proper troubleshooting before escalating issues when necessary.
• Collaborate with team members to resolve customer concerns efficiently.
• Maintain accurate records and documentation of customer interactions.
• Identify opportunities to improve processes and enhance the overall customer experience.
• Manage multiple priorities while maintaining a high standard of service.

Requirements:
Required

• At least 2 years of experience in Customer Support, Technical Support, or a similar customer-facing role.
• Excellent English communication skills, both written and verbal.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently in a remote environment.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Stable high-speed internet connection (100+ Mbps).
• Quiet and professional home office setup.
• Availability to work a rotating schedule, including day, evening, overnight, weekend, and holiday shifts.

Highly Preferred:

• Experience supporting Point-of-Sale (POS) systems or Property Management Systems (PMS), particularly within the hospitality industry.
• Experience supporting eCommerce businesses and online platforms.
• Experience using customer support platforms such as Zendesk, Freshdesk, Zoho, Intercom, or similar tools.

How to Apply:
To be considered for this role, please include the following in your application:

• A link to your most up-to-date resume.
• A brief introduction outlining your relevant experience and why you’re a strong fit for the role.
• Use SUPPORT as the subject of your application.

Applications that do not follow these instructions will not be considered.