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Customer Support
Customer Support
Confidential employer
Customer Support
AI Tools
About the Role
Someone who can quickly get up to speed with new systems and shows initiative.
Experience in customer support.
Tasks:
- Processing returns
- Communicating with customers (email & WhatsApp)
- Monitoring channels to ensure orders are shipped on time
- Providing return labels
- Verifying incoming payments
- Processing refunds and reshipments (replacement deliveries)
- Creating orders
Advantages:
- Experience with inventory management systems (e.g., JTL WaWi)
- Familiarity with email systems (Outlook, Greyhound, Google, etc.)
- German language proficiency
- Experience using AI
- Experience using translation tools (e.g., ---------- )
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