Operations Manager | Remote

Operations Manager — Full Time Remote

We’re looking for an Operations Manager to help run the daily operations of a growing online business.

This is not a VA role where you just wait for tasks. We need someone who can take responsibility for things, manage people, keep projects moving, solve problems, and make sure work actually gets done without needing to be chased constantly.

You’ll work directly with the owner and gradually take over more of the daily operations as you prove yourself.

What you’ll be doing:

• Managing remote staff and making sure people are doing what they’re supposed to do
• Helping with recruiting, screening, onboarding and replacing staff when needed
• Turning larger goals into actual tasks, deadlines and plans
• Following up on work and making sure things get finished
• Creating and improving SOPs, trackers and processes
• Coordinating between different team members
• Spotting problems before they become bigger problems
• Handling normal operational issues without immediately escalating everything
• Keeping reporting simple and making sure the important numbers and problems are visible
• Helping us plan ahead when we need more staff, capacity or resources

You won’t be expected to know everything on day one.

What matters more is that when you don’t know something, you can figure it out.

What we’re looking for:

Ideally, you’ve managed people before and have experience in operations, recruiting, remote teams, agencies, digital businesses or something similar.

More importantly, you should be someone who:

• Is organized and follows through
• Can manage people and hold them accountable
• Communicates clearly in English (C2)
• Doesn’t need step by step instructions for everything
• Can prioritize when multiple things are happening at once
• Tries to solve problems before asking someone else what to do
• Knows when to make a decision yourself and when something actually needs to be escalated
• Is comfortable with spreadsheets, trackers, project management tools and learning new software
• Likes improving systems instead of doing the same inefficient thing forever

We care more about whether you can actually run operations than whether you have the perfect resume.

Salary:

Starting salary is $1,500 to $2,000 USD per month, depending on your experience and how strong of a fit you are for the role. There will be a formal review after your first 90 days. The 90 day review is based on your actual performance, how much responsibility you’ve been able to take over, how independently you work, and how well you manage the operation. It is not an automatic salary increase after 90 days, but strong performance can lead to higher compensation, bonuses and more responsibility.

If you become someone we can genuinely rely on to run a large part of the operation, there is a lot of room to grow with the company.

Hours:

• Full time
• 40 hours per week
• Remote
• Some flexibility may occasionally be needed if something important comes up

Who this probably isn’t for:

If you need very detailed instructions for every task or prefer being told exactly what to do all day, this probably won’t be a good fit. We’re looking for someone who likes taking ownership, figuring things out, managing people and making things run better.

When applying, start your application with “Operations First” so we know you read the full post.