HR Manager - Recruitment

We are looking for an experienced HR Manager to lead our recruitment and HR operations while managing a team of HR/recruitment professionals. The ideal candidate has at least 2 years of team management experience, strong recruitment knowledge, and excellent communication and problem-solving skills.

The HR Manager will oversee the recruitment team, manage client and employee concerns, monitor team performance, and ensure smooth communication between clients, employees, and the company.

Must Have
-At least 2 years of experience managing a team
-At least 2–3 years of experience in HR, recruitment, or talent acquisition
-Proven experience managing recruiters or an HR team
-Strong experience in end-to-end recruitment
-Excellent communication and interpersonal skills
-Strong problem-solving and conflict-resolution skills
-Ability to handle client and employee concerns professionally
-Strong organizational and time-management skills
-Ability to manage multiple clients, employees, and hiring requirements
-Strong English communication skills
-Ability to work independently and take ownership of responsibilities

Responsibilities
1. Team & Recruitment Management
-Lead, supervise, and support the HR/recruitment team
-Assign tasks and monitor recruitment activities and deadlines
-Set and monitor team KPIs and recruitment targets
-Oversee the end-to-end recruitment process, including sourcing, screening, interviewing, assessment, and hiring
-Monitor candidate pipelines and ensure hiring requirements are completed on time
-Review recruiter performance and provide coaching, guidance, and feedback
-Train and onboard new HR/recruitment team members
-Identify recruitment issues and improve processes and workflows

2. Client Management
-Act as a key point of contact for client concerns, requests, and recruitment-related issues
-Maintain professional and positive relationships with clients
-Understand and communicate client hiring requirements to the recruitment team
-Provide clients with regular updates regarding recruitment and employee concerns
-Handle client feedback and ensure concerns are addressed promptly
-Coordinate with clients regarding employee performance, attendance, communication, and other employment-related matters

3. Employee Relations
-Handle employee concerns, complaints, conflicts, and workplace issues
-Act as a point of contact for employees who need HR assistance
-Address employee performance, attendance, communication, and conduct concerns
-Mediate and resolve issues between clients and employees professionally and fairly
-Coordinate appropriate solutions and escalate serious issues to management when necessary
-Maintain clear communication between employees, clients, and management
-Support employee onboarding and ensure employees understand company policies and expectations

4. HR Operations & Reporting
-Ensure HR and recruitment procedures are properly followed
-Maintain accurate employee and recruitment records
-Monitor employee and recruitment-related documentation
-Prepare recruitment and HR reports for management
-Track team performance and provide regular updates to management
-Help develop and improve HR policies, processes, and systems as the company grows

5. Technical Skills
-Recruitment platforms such as OnlineJobs.ph, LinkedIn, Indeed, or similar
-Applicant Tracking Systems (ATS) and recruitment CRM
-Candidate sourcing and screening tools
-Google Workspace / Microsoft Office
-Project management and communication tools
-Recruitment reporting and KPI tracking

Nice to Have
-Experience managing a remote HR/recruitment team
-Experience in BPO, staffing, outsourcing, or recruitment agencies
-Experience working with international clients
-Experience handling remote employees
-Experience developing recruitment KPIs and performance systems
-Experience with HRIS or CRM systems
-Experience in employee relations and conflict management