Customer Support / Client Success VA – Credit Repair

About the Role
We’re looking for an experienced, detail-oriented, and reliable Customer Support / Client Success Virtual Assistant to join our team and help manage day-to-day client communication and backend operations for a fast-paced credit repair business.
This is NOT an entry-level position.
You must already have experience working within the credit repair industry and be comfortable navigating credit repair systems and communicating directly with clients.
We are looking for someone who can come in, learn our specific processes and SOPs, and execute without needing constant supervision.

Responsibilities

• Handle day-to-day client support via text, CRM, and email
• Respond to client questions professionally, clearly, and in a timely manner
• Monitor client conversations and make sure messages do not fall through the cracks
• Review client accounts, notes, and history before responding
• Update and manage client profiles inside GoHighLevel (GHL)
• Work inside DisputeFox, including reviewing notes, checking account status, updating information, and completing assigned backend tasks
• Follow company SOPs and complete tasks exactly as instructed
• Document client communication and account updates accurately
• Identify issues and problem-solve before immediately escalating
• Escalate situations that require management attention
• Stay organized while managing multiple client accounts and conversations
• Work independently and take ownership of assigned responsibilities

*
Requirements — MUST HAVE

• Previous experience working in credit repair
• Experience using DisputeFox
• Experience using GoHighLevel (GHL)
• Previous customer support, client success, or client communication experience
• Strong written English and professional communication skills
• High attention to detail
• Strong organization and time-management skills
• Ability to follow detailed SOPs and instructions precisely
• Ability to think critically and problem-solve
• Ability to work independently without constant supervision
• Reliable internet connection and consistent availability during scheduled hours

*
This Role Is NOT a Fit If:

• You have never worked in the credit repair industry
• You need extensive training on basic credit repair processes
• You need constant guidance or reminders to complete tasks
• You struggle to follow detailed instructions
• You frequently overlook small details
• You are inconsistent, unreliable, or slow to respond
• You immediately escalate problems without first attempting to find a solution
• You are uncomfortable communicating directly with clients

*
Schedule
Monday–Friday?12:00 PM–4:00 PM Eastern Time (EST)

You must be consistently available during these hours.

How to Apply
Read carefully. Applications that do not follow ALL instructions will not be considered.

At the VERY TOP of your application, write:
CLIENT READY

Then include:
1. Your resume
2. A brief description of your previous credit repair experience
3. Your experience using DisputeFox — including what you personally handled inside the platform
4. Your experience using GoHighLevel — including what you personally handled inside the platform
5. A brief example of a difficult or confused client you had to assist and how you handled the situation
6. How long you have worked in customer support/client success
7. Confirm that you are available Monday–Friday from 12 PM–4 PM EST
8. Your desired hourly rate
9.
Bonus: Include a screenshot showing your experience inside DisputeFox or GoHighLevel. Please blur/remove any client names or sensitive information.

Final Note
We move fast, but we also care about accuracy and client experience.
We are looking for someone who can follow instructions, communicate professionally, think before acting, and take ownership of their role.

If you are dependable, detail-oriented, already understand the credit repair industry, and can execute without constant hand-holding, we’d love to hear from you.