Customer Care Specialist (Remote)

Position : Remote Job

About Us,

BrightNest Cleaning is a growing cleaning company serving residential and commercial clients with dependable cleaning services. As our customer base continues to grow, we are looking for a Customer Care Specialist who can help us provide a smooth and professional experience from the first customer inquiry through the completion of each service.

This role is ideal for someone who enjoys helping people, communicates clearly, stays organized, and can handle multiple tasks throughout the day.

Your Responsibilities

• Handle incoming customer calls, email s, texts, and online inquiries.
• Provide customers with accurate information about our cleaning services.
• Assist potential customers with questions about services, availability, and pricing.
• Coordinate new bookings and manage changes to existing appointments.
• Confirm upcoming appointments and send customer reminders.
• Contact leads who have requested information but have not yet booked.
• Keep customer profiles, notes, and appointment details up to date.
• Communicate special requests and customer instructions to the cleaning team.
• Monitor customer feedback and help resolve service-related concerns.
• Follow up with clients after appointments when necessary.
• Assist with basic billing and payment questions.
• Keep the inbox and customer communication channels organized.
• Escalate situations that require management attention.
• Maintain a positive and professional relationship with customers.
• Complete other administrative and customer-support tasks as assigned.

What We're Looking For

• Previous experience in customer support, virtual assistance, call center, or a similar role.
• Strong English communication skills, both written and verbal.
• Confident and professional communication style.
• Ability to listen carefully and understand customer needs.
• Good judgment when handling complaints or unexpected situations.
• Strong organizational skills and attention to detail.
• Ability to manage several conversations and tasks without losing track of details.
• Comfortable working with Google Workspace and online business tools.
• Experience with CRM, booking, or scheduling platforms is an advantage.
• Fast learner who can adapt to new systems and processes.
• Stable internet connection and a reliable computer.
• Able to work independently and stay productive without constant supervision.
• Experience with a cleaning or home-services company is a bonus.

Schedule

Full-Time – 40 hours per week

• Monday–Friday
• 8 hours per day
• 9:00 AM – 5:00 PM U.S. Central Time
• Includes a 1-hour unpaid lunch break

You will need to remain available during the scheduled hours for customer communication, booking requests, schedule changes, and team coordination.

Compensation

$5 to $8 USD per hour, based on experience and qualifications.

The starting rate will be determined during the hiring process according to your previous experience, communication ability, and overall skill level.

What Success Looks Like

The person we hire should be dependable, responsive, and comfortable taking responsibility for customer communication.

We value someone who:

• Responds to customers promptly.
• Treats every customer with patience and respect.
• Keeps information accurate and organized.
• Follows through on tasks instead of leaving them unfinished.
• Communicates problems before they become bigger issues.
• Takes initiative when something needs attention.
• Is open to feedback and willing to improve.
• Wants to build a long-term relationship with our company.

Application Instructions

To apply, please provide:

1. A brief introduction about yourself.
2. Details about your previous customer service experience.
3. The types of customers or businesses you have supported.
4. The communication, CRM, scheduling, or other tools you have worked with.
5. An example of how you handled a difficult customer or challenging situation.
6. Your expected hourly rate.
7. Your availability for the 9:00 AM–5:00 PM U.S. Central Time schedule.
8. Confirmation that you are available for a full-time, long-term position.

Please provide complete information in your application. Applications with little or no relevant information may not be considered.

We are looking for someone who can become a dependable part of our team and help us deliver a consistently positive experience to every BrightNest Cleaning customer.