Dental Virtual Assistant – Phone & Patient Coordinator

Dental Virtual Assistant – Phone & Patient Coordinator

From Home– Philippines | Full-Time

We are an Australian dental practice looking for an experienced and confident Virtual Assistant to manage patient phone calls, enquiries, appointment coordination and general administrative support.

Dental experience is highly preferred. We are looking for someone who communicates extremely well, is confident speaking with Australian patients and can provide a professional and friendly patient experience.

Key Responsibilities

• Answer incoming patient phone calls
• Make outbound calls and follow up patient enquiries
• Respond to new patient and treatment enquiries
• Follow up leads from Google and Facebook
• Book and manage patient appointments
• Confirm appointments and follow up cancellations/no-shows
• Handle general patient questions professionally
• Maintain accurate patient and lead records
• Assist with email and administrative tasks
• Escalate clinical or complex enquiries to the appropriate team member

What We're Looking For

• Previous dental reception, dental VA or healthcare VA experience preferred
• Excellent spoken and written English
• Confident and professional telephone manner
• Comfortable making a high volume of inbound and outbound calls
• Strong customer service and communication skills
• Experience with appointment booking and CRM/practice management systems
• Reliable internet connection and quiet professional working environment
• Good computer and administrative skills
• Able to work independently and follow up tasks without constant supervision

Experience with Australian dental practices will be highly regarded.

Working Hours

Full-time role working Australian/Melbourne business hours. and manage after hours calls as well incl weekend

How to Apply

Please send:

1. Your CV/resume
2. Details of any previous dental or healthcare experience
3. Systems/software you have previously used
4. Your expected hourly rate
5. A 1–2 minute face / voice recording introducing yourself and describing your previous experience
6. Your availability to work Melbourne business hours 6 days a week and sometimes on Sunday to just handle calls

Please apply only if you are comfortable handling patient phone calls throughout the day.