Virtual Assistant – BrightNest Cleaning

About BrightNest Cleaning

BrightNest Cleaning is a growing residential and commercial cleaning company providing reliable and professional cleaning services to local customers.

We are looking for a dependable and organized Virtual Assistant to help us manage day-to-day administrative tasks, customer communication, scheduling, and basic business operations.

This is a long-term position for someone who is organized, responsive, and comfortable working independently. You will work closely with the owner and help keep our daily operations running smoothly.

• Daily Responsibilities

• Respond to customer inquiries through email , phone, and messaging platforms.
• Follow up with potential customers and existing clients.
• Schedule and confirm cleaning appointments.
• Update and maintain customer information and appointment records.
• Manage the company calendar and coordinate cleaning schedules.
• Send appointment reminders and follow-up messages to customers.
• Prepare basic quotes and invoices using provided information.
• Follow up on unpaid invoices when needed.
• Enter customer and appointment information into spreadsheets or our CRM.
• Organize email s and maintain accurate digital records.
• Assist with customer reviews and follow-up requests.
• Communicate with cleaning staff regarding schedules, appointments, and customer requests.
• Help monitor daily tasks and make sure appointments are properly updated.
• Prepare simple weekly reports for the owner.
• Perform other basic administrative tasks as needed.

• Required Skills & Experience

• Previous experience as a Virtual Assistant, Administrative Assistant, Customer Support Representative, or similar role is preferred.
• Good written and spoken English.
• Strong communication and customer service skills.
• Good organizational and time-management skills.
• Comfortable using Google Workspace, Gmail, Google Sheets, and Google Calendar.
• Basic knowledge of Microsoft Office is a plus.
• Comfortable learning new software and online tools.
• Strong attention to detail.
• Ability to multitask and prioritize daily tasks.
• Reliable internet connection and a suitable computer.
• Ability to work independently with minimal supervision.
• Previous experience working with a cleaning company, home-service business, or similar service-based business is a plus.

• Working Hours / Time Zone

*Full-Time: 8 hours per day, Monday–Friday (40 hours per week).**

Working hours will be based on U.S. Central Time

Expected schedule:

• 9:00 AM – 5:00 PM Central Time

This includes a 1-hour unpaid lunch break.

The VA should be available and responsive during working hours for customer inquiries, scheduling changes, team communication, and other business-related tasks.

Employment Type

Full-Time / Long-Term

We are looking for someone who wants to build a long-term working relationship with our company. There is potential for additional responsibilities as the business grows.

Salary / Pay Range

$6–$8 USD per hour, depending on experience, communication skills, and overall qualifications.

The final hourly rate will be discussed based on experience and skills.

What We Expect From Applicants

We are looking for someone who is:

• Reliable and punctual.
• Organized and detail-oriented.
• Professional when communicating with customers.
• Comfortable taking initiative instead of waiting for instructions for every task.
• Able to manage multiple tasks and deadlines.
• Honest, responsible, and committed to their work.
• Comfortable working U.S. business hours.
• Interested in a long-term position rather than a short-term job.

How to Apply

Please include the following in your application:

1. A short introduction about yourself.
2. Your previous Virtual Assistant or administrative experience.
3. Your experience with customer service and appointment scheduling.
4. The software/tools you have used (Google Sheets, Gmail, CRM, etc.).
5. Your previous experience with a cleaning company or service-based business, if any.
6. Your preferred hourly rate.
7. Your availability and confirmation that you can work 8 hours per day, Monday–Friday, during U.S. Central Time hours.
8. A brief explanation of why you would be a good fit for BrightNest Cleaning.

Applications that do not include the requested information may not be considered.

We are looking for a reliable team member who can grow with BrightNest Cleaning and become an important part of our day-to-day operations.