Etsy Customer Service & Order Specialist

Are you detail-obsessed, a fast learner, and great with customers in writing? Do you want the opportunity to grow alongside a tiny team (me and you) instead of being a number at a big company?

Then keep reading!

Hi! I'm Cindee, the owner of an Etsy print-on-demand shop that's growing fast and needs a right-hand person to grow with it. I'm not looking for someone to just click buttons. I'm looking for a partner who wants to learn a real business from the inside, take ownership of their work, and feel proud of what we build together.

If that sounds like you, please keep reading!

WHAT I OFFER

• Steady, reliable pay. Wise payments every Friday.
• Weekly performance bonus
• Growth opportunity: starts part-time with a clear path to more hours as we grow
• Fully remote: work from anywhere with reliable internet
• Real training with Loom videos, written guides, and hands-on coaching
• A boss who respects your time. I don't micromanage, and I don't expect you online 24/7.
• A mission-driven brand. We create chic, personalized gifts that make life's biggest moments feel as meaningful as they truly are.

ABOUT THE SHOP

I run a growing Etsy print-on-demand shop with 14,000+ sales, 1,500+ five-star reviews, and Etsy Star Seller status.

We focus on personalized gifts for:

• New babies and pregnancy announcements
• Weddings, bridal showers, and bridesmaids
• Grandparents and family gifting
• Sympathy and remembrance
• Birthdays and holidays

I'm actively scaling the business, and I need a great partner to help me get there.

WHO I'M LOOKING FOR

• DETAIL-OBSESSED: you catch typos, spot mistakes, and double-check your work
• GREAT WRITTEN ENGLISH: customers should feel like a warm human wrote to them
• SELF-MOTIVATED AND RESOURCEFUL: you Google before asking me, and you figure things out
• RELIABLE AND CONSISTENT
• KIND AND WARM IN CUSTOMER SERVICE: you actually care about the buyer's experience
• EAGER TO LEARN: willing to watch training videos, take notes, and try new things
• HONEST ABOUT MISTAKES: everyone messes up sometimes. The good ones own it and fix it.

WHAT A DAY-TO-DAY WOULD LOOK LIKE

Your workday would include a mix of:

• CUSTOMER SERVICE. Replying to Etsy messages warmly, professionally, and quickly.
• APPROVING ORDERS FOR PRINT. My system automatically builds the personalization file for each order and uploads it to our print partners. You check that file against what the customer actually asked for, then approve and submit it.
• CATCHING WHAT'S WRONG BEFORE IT PRINTS. Misspelled names, a wrong date, a birth time entered as AM when it should be PM.
• DAILY ORDER TRACKING. Keeping our tracking sheet accurate and current.
• LISTING HELP AND SHOP UPKEEP. Uploading new products, organizing, tagging.

Every order here has a name on it, a date, a detail that matters enormously to the person receiving it. My system builds the files, but it can't tell whether they're right. You'd be the last set of eyes before anything goes to print.

You do NOT need to be a graphic designer, an Etsy expert, or a business expert. I'll teach you everything you need to know. And if you already have e-commerce or Etsy experience, even better. Tell me about it, I'd love to hear it.

What I can't teach is being careful, being kind to customers, and actually reading instructions. That's what I'm hiring for.

REQUIRED SKILLS

• Excellent written English
• Comfortable using a computer with Google Chrome, Google Sheets, and basic web tools
• High level of organization and detail-oriented work ethic
• Reliable high-speed internet and your own computer
• Able to work a split shift 7 days a week: a short session earlier in your day and another in your evening (your evening overlaps our US customers' daytime). About 2-3 hours a day to start.
• Flexible on hours as we head into the busy holiday season

BIG PLUSES (NOT REQUIRED)

• Experience with Etsy (as a seller, buyer, or VA)
• Experience with Printify or other print-on-demand platforms
• Experience with Shopify
• Any Photoshop or Illustrator experience, or a good eye for design
• Experience handling customer service messages
• Comfortable following Loom video training

TOOLS YOU'LL USE

Etsy Shop Manager, Printify, Google Sheets and Docs, Loom, Slack, 1Password, Wise

POSITION AND PAY

• Position: Part-time to start
• Growth path: Additional hours available as you take on more responsibility
• Pay: $5 USD per hour, paid weekly via Wise every Friday, covering the previous Monday through Sunday
• Hours: About 2-3 hours a day, 7 days a week, as a split shift
• Bonus: Weekly, depending on error rate and quality of work
• Contract: Independent contractor (you'll sign an Independent Contractor Agreement and NDA)
• Start date: As soon as we find a great match

HOW TO APPLY

To be considered, you MUST do BOTH of these things. Applications missing either step will be automatically disqualified.

1) REPLY TO THIS JOB POST ON ONLINEJOBS.PH WITH:

• Your resume/CV
• A short intro paragraph about yourself
• Your availability (time zone and working hours, in your own local time)

2) COMPLETE THIS QUICK QUESTIONNAIRE (ABOUT 15 MINUTES):

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If you pass Round 1, I'll message you directly with the next step. There are 3 rounds total: this questionnaire, a Google Sheets task, and a longer set of questions about you and your experience. Only the top applicants will be invited to a short video interview at the end.

A NOTE FROM ME
I know applying for jobs is stressful. I'm reading every single application personally, and I appreciate you taking the time to apply. If you're excited about this role, tell me why in your reply! That means a lot to me.

Good luck, and I hope to find someone amazing like you to join me!

— Cindee

REMINDER CHECKLIST BEFORE YOU HIT "APPLY"

• Reply to this job post on OnlineJobs.ph with resume + intro + availability
• Complete the questionnaire linked above
• Read every step carefully. Attention to detail matters. ????

Thanks for reading all the way to the end!