# Order Placement & Customer Agent Support

We are seeking a detail-oriented and proactive Order Placement & Account Resolution Specialist to handle telecom and internet orders while resolving customer account issues with providers such as Spectrum, Frontier, AT&T, Verizon, and similar carriers.

Key Responsibilities

• Process orders for internet, TV, and mobile services, ensuring accurate plans, pricing, promotions, and customer information.
• Communicate directly with carrier customer support and agent support representatives to resolve account and order issues.
• Troubleshoot billing errors, incorrect plans, missing promotions, activation delays, and service issues.
• Follow up with carrier agents until issues are fully resolved.
• Communicate updates and resolutions to customers and internal teams.
• Document orders, account issues, case numbers, and resolutions in the CRM.
• Stay updated on carrier plans, pricing, promotions, and policies.

Qualifications

• Experience in telecom, customer service, sales, order processing, or account resolution preferred.
• Strong phone and communication skills.
• Comfortable speaking directly with customer support agents and handling escalations.
• Strong attention to detail and problem-solving skills.
• Able to manage multiple orders and follow-ups.
• Experience with Spectrum, Frontier, AT&T, Verizon, or similar providers is a plus.

Requirements : Must have E-SIM