Shopify Ecommerce Operations Manager — Clothing Brand

We're a fast-growing direct-to-consumer fashion brand based in Europe doing ~€250K/month in revenue and scaling toward €1M/month. We need ONE smart, ownership-minded operations manager to run the day-to-day so the founder can focus on growth. This is a long-term role, not a project.

You'll be the right hand running the store. If you're a junior VA looking to do data entry, this isn't the role. If you've managed a real Shopify business end-to-end and want to grow with one, keep reading.

--- WHAT YOU'LL OWN DAY-TO-DAY ---

STORE OPERATIONS

• Confirm every order older than 72h is fulfilled and chase what isn't with our supplier
• Pay supplier invoices on a recurring schedule
• Monitor Shopify Payments / Stripe payouts and flag anomalies
• Maintain our supplier product list

CUSTOMER SERVICE

• Clear the inbox to zero by 6 PM CET every day with the help of AI
• Reply to standard tickets using our existing playbook (AI drafts most replies — you approve / edit / send)
• Escalate refund / return / chargeback threats to the founder with a one-line summary
• Weekly: report top 3 complaint themes

DAILY REPORTING

• Update a performance dashboard with yesterday's revenue, orders, ad spend, ROAS
• Spot anomalies and flag them by 10 AM every morning

META ADS

• Track daily ad spend and pause underperforming ads (rule-based — you execute, you don't optimize from scratch)
• Brief and submit 1 new ad concept per day to the creative team

INSTAGRAM CONTENT (Canva + CapCut workflow)

• Post 3 pieces of content per day using our templates
• Post and review IG Stories
• Scrape and save inspiration from a curated list of competitor accounts
• Delete negative / spam comments

WEEKLY LAUNCHES

• Coordinate weekly product launches: assets ready, product page live, email + social scheduled

MONTHLY / PROJECT WORK

• Plan one 12-post photoshoot per month
• Help recruit additional creative tea ---------- mbers

--- REQUIRED SKILLS (must-have, do not apply without these) ---

• 3+ years managing a Shopify store doing $500K+/year
• Hands-on experience with Meta Ads Manager — you can read a campaign and tell me if it's healthy
• Front, Gorgias, Zendesk, or similar CS tool
• Canva + CapCut proficiency (we'll see your work in the application)
• Excellent written English (you reply to customers)
• Comfortable with a Notion-based task system
• Available 9 AM – 6 PM CET (Europe time, roughly 3 PM – 12 AM Manila)

--- NICE-TO-HAVE ---

• French language
• Experience with clothing brands
• Klaviyo / email marketing

--- COMPENSATION ---

$900/month for the first 30-day paid trial. Bumps to $1,100–1,300/month after a successful trial, based on demonstrated skill. Plus 13th-month and a performance bonus tied to monthly revenue growth.

--- TO APPLY, SEND ME ---

1. Your most recent Shopify store you managed (URL + your role)
2. A 1-minute Loom walking through how you'd handle this scenario: a customer messages at 5:55 PM saying "Where's my order #1234? I want a refund." Talk through what you'd check and how you'd reply.
3. Your salary expectation.
4. The word hello at the top of your reply so I know you read this whole post.

Applications without all four will be ignored.