Legal Intake Specialist; Inbound Sales Qualification Agent for Law Firm Mon-Fri 6pm-11pm ET or 9am-2pm ET

$4.5USD/hr * 5 hours = $22.5USD per shift * 4 times a week = $90USD/week ~$360USD/month = ~$25,000PHP/month
Just 20hrs per week live on the phones working 4 days a week. This is the minimum amount of hours, sometimes shifts require more hours, but I will guarantee a minimum of 80 hours a month for this role.

We are hiring an agent to handle inbound sales qualification calls for our personal injury law firm intake center. I have already hired 4 past freelancers from onlinejobs.ph and they are happy and successfully fulfilling this role.

Requirements

• Must have experience doing Legal Intake (MVA, Mass Tort, SSDI, or other forms)
• Must have at least 3 yrs of experience working in a call center / BPO
• Between 3 - 9yrs of work experience (we find people with 10+yrs of call center experience often deviate too much from the script)
• Must have a headset with clear audio quality
• Must have a quiet room with minimal background noise
• Must have a reliable internet connection; even better if you have power station to prevent outlet
• Must be live on Slack and responsive during your shift
• Must maintain a call pickup time of under 5 seconds throughout the shift

Preferred Candidate

• Women candidates preferred, from a vocal quality, and empathetic phone voice perspective
• If you have done outbound MVA campaigns before, absolutely apply as we want to interview you.
• If you have worked in the legal industry before, and specifically MVA please mention as this is highly valued
• If you have worked as a Call Support Team Lead, Manager, or Trainer in the past, this experience is highly valued, mention in your recording.

DO NOT APPLY UNLESS YOU MEET ALL THE REQUIREMENTS ABOVE

Ideal Candidate Stories

• A strong team member did outbound MVA campaigns for a legal intake call center, dialing a lead list daily and then transferring to manager upon qualification. If you have done this, you can do this job.
• Candidate B spent 5yrs+ working in a BPO, was promoted from Agent, to SME, to Team Lead, then wanted to transition to freelance and WFH job. They worked doing Social Security Disability Insurance calls for Americans which is pretty similar to what we do here since we do personal injury law.
• Candidate C is a freelancer who was a former team lead, who has a second freelance job on the side that is only 4h, but on a different time schedule so she is able to work both jobs.

Main Responsibilities

• Answer inbound calls quickly during your shift
• Ask the four qualification questions provided in the script
• Follow the script closely and consistently
• Quickly transfer qualified leads to a manager
• Fill out a short Google Form with the caller’s information
• Record each call/lead in the daily report
• Stay active and responsive on Slack during your shift

Breaks

• No breaks during the shift

Success Metrics

Your success will be measured by:

• No missed calls during the shift
• Number of successful transfers
• Accuracy of call notes and Google Form submissions

Average handling time and first-call resolution are not relevant for this position. The priority is answering calls quickly, qualifying leads accurately, and transferring qualified leads to a manager.

JOB APPLICATION STEPS (IF YOU DO NOT FOLLOW, WILL BE AUTO-REJECTED)

• Follow the instructions on this google doc

---------- /document/d/1341cYEd2a928iXoBCVT6zm1WCh0AoD4GVapJKAucKgE/edit?usp=sharing
Subject line: Legal Intake Specialist — [X years of experience]

• Only include 3 things in your message. Vocaroo recording + google drive link to resume + 6pm ET or 9am ET shift.

Can include other things if you feel its very important to review (I read every application)

Work

• I will conduct interviews the week of August 3rd
• First round interview is a 15min roleplay with a script
• First day I will train you how to do the job with our call center software
• First day is a paid trial to ensure you are able to the job. I will pay you upfront.
• After that I will pay you monthly on the 1st of each month via Wise