Customer Success & Support Specialist (Remote, Philippines)

Customer Success & Support Specialist (Remote, Philippines)

ScoutStack is an AI-powered sales platform for home services professionals in solar, roofing, HVAC, and other industries. We help teams find the right homeowners, organize leads, and grow their businesses.

We are hiring a remote Customer Success & Support Specialist to call customers, make sure they are succeeding with ScoutStack, answer questions, and help resolve issues. Strong spoken and written English and a reliable internet connection are the highest priorities for this role.

What you'll do:

• Proactively call new and existing customers to check on their progress
• Help customers understand and use ScoutStack's products
• Answer support questions clearly and professionally
• Identify what is working, what is not working, and what customers need
• Follow up on unresolved issues and coordinate with the team when needed
• Collect customer feedback and share useful insights with the product team
• Record calls, notes, issues, and follow-ups accurately in our CRM
• Build strong relationships and help customers get measurable value from ScoutStack

What we're looking for:

• Excellent spoken and written English that sounds clear and natural
• Smart, resourceful, and able to learn software quickly
• Reliable high-speed internet and a quiet professional workspace
• Patient, friendly, and confident speaking with U.S. customers by phone
• Strong problem-solving skills and attention to detail
• Organized and dependable with follow-ups
• Comfortable learning new tools and explaining technical concepts simply
• Customer support, customer success, SaaS, call center, or account management experience is a plus

Schedule and pay:

• $8 per hour
• Full-time, remote, Philippines-based
• Must be available during agreed U.S. business hours

How to apply: [IMPORTANT]
1. Attach a Loom link with a 60-90 second video introducing yourself and explaining why you would be a strong customer success representative.
2. In the video, describe your customer support, customer success, SaaS, call center, or account management experience.
3. Share an example of how you handled a frustrated customer or solved a difficult customer problem.
4. Include your internet speed and confirm that you have a reliable computer, headset, and quiet workspace.

Applications without the requested Loom video may not be considered.