Field Service Scheduling & Operations Virtual Assistant

Note: Interested applicants must submit their initial application exclusively through the OnlineJobs platform. Do not email the company directly. Any candidate who contacts the company outside of the OnlineJobs system will be disqualified from consideration.

Field Service Scheduling & Operations Virtual Assistant

$6–$8 USD/hour | Full-Time | Monday–Friday, 8:00 AM–5:00 PM U.S. Central Time

Every day, dozens of cleaning appointments depend on someone noticing small scheduling problems before they become big ones.

We are looking for that person.

Maid In America Cleaning Services is hiring a highly organized Field Service Scheduling & Operations Virtual Assistant to coordinate mobile cleaning teams, maintain accurate operational data, and communicate with customers when schedules change.

This is not a general administrative assistant role. This role is best suited for someone with experience coordinating schedules, customers, and day-to-day operations in a fast-paced service environment.

What You’ll Do

Your primary responsibility will be helping keep our field operations organized and running on schedule.

You will:
-Prepare and adjust cleaning schedules in Jobber
-Coordinate changes caused by call-outs, delays, and customer rescheduling requests
-Identify overlaps, drive-time issues, staffing conflicts, and other schedule problems
-Reassign or resequence jobs within established guidelines
-Answer inbound customer calls related to scheduling and basic support
-Make outbound calls to communicate delays and schedule changes
-Maintain accurate customer, job, and service information
-Update operational trackers and reports
-Complete invoicing, payroll-support, and cost-of-service tasks
-Escalate decisions that require management approval

You will follow established processes while also using judgment when a situation does not perfectly match the written procedure.

Who We’re Looking For

You may be a strong fit if you:
-Notice small details and inconsistencies others miss
-Work quickly without sacrificing accuracy
-Enjoy solving scheduling and logistics problems
-Follow SOPs, checklists, and operating rules consistently
-Can investigate and solve routine problems independently
-Know when to stop and escalate a decision
-Communicate confidently and professionally with customers
-Stay calm when priorities change
-Learn new software quickly
-Take ownership of mistakes and correct them promptly

Experience

Previous experience in scheduling, dispatching, operations coordination, or managing appointments in a fast-paced service environment is preferred.

Direct experience scheduling or dispatching employees who travel to customer locations is strongly preferred, but candidates with strong general scheduling, customer service, administrative coordination, or operations experience may also be considered.

Relevant backgrounds may include:
-Residential cleaning
-HVAC
-Plumbing
-Electrical
-Landscaping
-Pest control
-Home health
-Delivery
-Property maintenance
-Appointment scheduling
-Customer service
-Administrative or operations coordination
-Managing changing schedules, CRM updates, multiple priorities, and operational processes

Strongly Preferred
-Direct Jobber experience
-Experience with other field-service platforms
-Customer phone support experience
-Dispatch or logistics experience
-Google Workspace
-Slack
-Spreadsheet and reporting experience

Work Requirements
-Full-time availability
-Monday–Friday, 8:00 AM–5:00 PM U.S. Central Time
-Fluent spoken and written English
-Reliable computer and dedicated workspace
-Reliable internet connection with a backup option
-Backup power solution
-No work for another employer or client during scheduled working hours

Compensation

$6–$8 USD per hour, based on directly relevant experience.

Candidates with direct Jobber experience, mobile-team scheduling experience, and strong customer phone skills will receive priority consideration.

Our Core Values
-Communication
-Connection
-Quality
-Service
-Teamwork

How to Apply

Complete our Culture Index survey:
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In your application message, please include:

• A brief summary of your scheduling, dispatch, or operations experience
• The scheduling, CRM, or field-service software you have used, including whether you have Jobber experience
• One specific scheduling or operational problem you handled and what you did to resolve it

Please make your answers specific and based on your actual experience.

Applications that do not complete the Culture Index survey or do not provide enough information for us to understand your relevant experience may not be reviewed.