Junior CX Agent– Shopify & Gorgias

We are an Australian e-commerce company looking for a reliable, detail-oriented Email Support Specialist to join our team full-time.

We are a growing online retail business focused on providing quality products and an excellent customer experience. Our customers are at the heart of what we do, and we are looking for someone who can communicate professionally, resolve customer concerns efficiently, and represent our brand with care.

Responsibilities

Process and respond to customer email s through Gorgias
Handle customer questions, concerns, and order-related inquiries
Assist customers with orders, shipping, returns, and other common requests
Follow company guidelines and customer service procedures
Escalate issues when necessary
Maintain accurate and professional communication with customers
Ensure customer inquiries are handled promptly and efficiently
Work closely with the team to maintain a high level of customer satisfaction

Requirements
Previous experience using Gorgias
Experience using Shopify
Previous customer service or email support experience
Strong written English and communication skills
Excellent attention to detail
Able to follow instructions and established procedures
Reliable internet connection and suitable work-from-home setup
Able to work independently with minimal supervision
Available for full-time work according to Brisbane, Australia time

E-commerce customer support experience is highly preferred.

Schedule

Full-time

Working hours will follow Brisbane, Australia time.

You must be available to consistently work during the required Brisbane-time schedule.

Pay

Based on experience and skills.

Compensation will be discussed with shortlisted applicants.

How to Apply

Please include the following in your application:

A brief introduction about yourself
Your previous experience with Gorgias
Your previous experience with Shopify
How many years of customer service/email support experience you have
Your availability to work Brisbane time
Your resume or relevant work experience

Screening Questions

Please answer the following in your application:

How long have you used Gorgias?
How long have you used Shopify?
What types of customer support inquiries have you handled?
How would you respond to an angry customer whose order is delayed?
How do you prioritize multiple customer email s?
Are you comfortable working independently and following established workflows?
Are you available to work full-time according to Brisbane, Australia time?

Shortlisted applicants may also be asked to complete a short practical test involving customer email scenarios.

We are looking for someone who is reliable, proactive, detail-oriented, and genuinely cares about providing excellent customer service.