Customer Support Specialist (Insurance Education) - Full Time, US Hours

Hours: 40 hrs/week, 9 am - 5 pm Mon-Wed, 12 pm - 8 pm Sat/Sun (US East Coast)
Type: Full-time, long-term, remote

About Us

We are a US-based insurance pre-licensing and continuing education company approved in 50 states. We help thousands of new insurance agents pass their state licensing exams. Our team is remote, mostly Philippines-based, and has been together for years. We invest in people who stay.

The Role

You will be the first point of contact for students enrolled in our courses. Most of the job is answering questions by email , chat, and ticket about course access, exam requirements, certificates, and state licensing steps. You will work inside our LMS (Absorb) and CRM (GoHighLevel) daily.

This is a regulated industry. Every state has its own rules about seat time, attendance, exam eligibility, and certificate issuance. Getting these wrong is not a small mistake, it can put our state approvals at risk. We need someone who follows the documented process exactly and asks before improvising.

What You'll Do

Respond to student inquiries by email and live chat within our response time targets
Troubleshoot course access, login, and progress-tracking issues in the LMS
Verify student eligibility for certificates against state-specific requirements
Track and log Zoom webinar attendance accurately
Escalate anything you are unsure about instead of guessing
Keep detailed notes on every student interaction
Follow and help improve our written SOPs

What We're Looking For

2+ years in customer support, preferably US-facing
Excellent written and spoken English, professional and warm, no template-sounding replies
Detail-oriented to an unusual degree. You double-check before you send.
Comfortable saying "let me verify that" instead of making something up
Experience with an LMS, CRM, or helpdesk software (Absorb, GoHighLevel, Intercom, Zendesk, etc.)
Reliable internet and a quiet work environment
Available during US East Coast business hours

Nice to Have

Any exposure to insurance, financial services, or regulated education
Spanish fluency

Why Work With Us

Stable, long-term role with a company that has been operating since 2017
Paid time off and performance raises
Direct access to leadership, no layers of management
Real training, not sink-or-swim

How to Apply

Do not send a generic application. Applications that ignore these steps are deleted.

Start your message with the word PRECISION so I know you read this

In 3 to 5 sentences, describe a time you caught a mistake before it reached a customer. What was it, and how did you catch it?

Answer this: A student email s saying they finished their course and needs their certificate today because their exam is tomorrow. You check the system and their attendance log is missing one required session. What do you do?

Tell me your monthly salary expectation in USD