Logistics Customer Operations Support

**Hours of work are US Eastern Time 8am-5pm, Monday through Friday depending on the role. Overtime is provided with approval.**

LOGISTICS EXPERIENCE PREFFERED BUT NOT REQUIRED - This is a customer facing role that will require quick decisions and judgment making that is best for the customer and business.

This is a virtual assistant, work from home opportunity in the Logistics industry! We're looking for full time operations employees that have logistics experience already. Employees that will build relationships with customers/carriers and partner with internal teams to ensure customers’ day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform operations activities to meet the transportation needs of our customers.

Proactively identify in-transit tracking exceptions and communicate internally to internal teams. Respond to customers/carriers with a sense of urgency to provide an excellent experience. With a focus on quality and efficiency, provide shipment information, create orders, activate shipments, build and assign loads, schedule appointments, track and trace shipments, and enter events.

Need to be confident in taking Inbound and making outbound calls on a daily basis.
We would love to hear about your passions or hobbies like great travel or life experiences, if you could add one or two to your response that would be great!

***Role & Responsibilities:

• Building Truckload, IMDL, LTL shipments in our Transportation management system (TMS).
• Quoting shipments & scheduling/dispatching LTL shipments
• Accepting/Rejecting load tenders
• Scheduling new appointments, rescheduling appointments, email ing, calling, using specific facility websites, customer

portals, and etc.

• Takes initiative on their respective team for daily activities
• Effectively delegates tasks amongst the team
• Has exceptional problem solving skills internally with teammates and with customers
• Leads the team when their respective Account Manager is away, out of office, and etc
• Shows interest being a servant leader
• Comfortable in almost any customer situation, can react to issues quickly
• Is a resource for the customer operations teams across all customer POD's
• Fills in for teammates who are out and picks up their duties without being asked
• Communicates in written and verbal English well
• Must be comfortable speaking on the phones and picking up phones to call customers or carriers

Benefits:

• Paid Time off (PTO) = 5 days per year (prorated based on hire date) First 2 years
• 7 Days for 2 - 5 years
• 10 days for 5 -10 years
• 15 days for 10+ years
• All major US Holidays off and Paid (7 total)
• PTO & Holiday = 12 Paid Days Total

Overtime available with prior approval that will equate to 1.5x of your hourly rate over 40 hours worked in a work week

Potential for Monthly bonuses based on company performance and individual metrics achieved.

Health benefits available for employees who reach 1 year of tenure (enrollment is in January only of each calendar year)
3 Sick Days added per year with health benefits sign up