Chargeback & Dispute Manager — E-commerce (Freelance basis)

We are looking for an experienced dispute manager to handle chargebacks and payment disputes across multiple online fashion stores. This is a freelance role — workload varies depending on dispute volume, so you work when cases come in.

What you'll handle:

Shopify Payments (Stripe) chargebacks — all reason codes including damaged, not received, not as described, and unauthorized
PayPal disputes — INR, SNAD, and unauthorized claims
Building and submitting complete evidence packages within deadline windows
Monitoring and responding to disputes promptly to avoid missed deadlines

Requirements:

Proven experience handling Shopify Payments chargebacks with a trackable win rate
PayPal Resolution Center experience
Experience in fashion or dropshipping e-commerce is a plus
Familiar with collecting and organizing evidence — email threads, tracking confirmations, delivery proof, and order details
Reliable and responsive — disputes have strict deadlines
Strong written English

Please answer the following in your application:

What is your average chargeback win rate and how many disputes have you handled?
How do you approach a damaged item dispute where the customer provided no photos and stopped responding?
What is the difference between a PayPal INR dispute and a card network INR chargeback?
Have you managed disputes across multiple stores simultaneously?