Customer Support and Order Processing Specialist (Remote)

Please apply through the link below if interested:
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Company: FSW Group inclusive of Welsford Co. and Valveman
Hours: Full Time (40 hours per week), EST hours
Compensation: $4/hr

FSW Group is a fast growing eCommerce valve and instrumentation company serving industrial customers across the U.S.
Valveman is our national distribution powered by e-commerce where Welsford Co. is our regionally based industrial sales servicing Pennsylvania, New Jersey, Delaware, Maryland, and New York.
We pride ourselves on creating the best B2B customer experience in the world by offering fast, personalized service and solving complex process control challenges for our customers.

Position Overview:
We are seeking a detail-oriented, responsive, and adaptable Customer Support & Order Processing Specialist to join our team. This fully remote role will be responsible for creating customer quotes and processing orders in Prophet21 focused on Welsford Co. and supporting ValveMan as well. You will be on the front lines of our customer interaction, ensuring prompt service and operational accuracy. Your role is to support the territory managers by ensuring their success through quick response times and by proactively sharing information that helps deliver the best customer experience in a B2B environment. You would also be reaching out to vendors for quotes, supporting from a technical standpoint, and processing orders in a timely fashion.
Training will be provided.

Key Responsibilities:
Create accurate and professional quotes using B2B Edition (through BigCommerce), with a turnaround time of 15–30 minutes or less
Process customer orders through Prophet21
Respond to customer inquiries via email and portal systems
Communicate with internal teams (sales, operations) to ensure customer needs are met
Keep Google Sheets and internal trackers updated with quote/order status
Help refine and improve internal processes as the company grows
Represent the FSW Group brand with professionalism and urgency
Find areas of improvement for efficiency and implement those efficiencies- through AI or simple process improvements

Work Schedule:
Hours: 8:00 AM to 6:00 PM Eastern Standard Time
Location: Fully Remote

Required Qualifications:
3–5+ years of order processing experience
Proficiency in creating quotes and processing orders in a B2B environment
Experience working within Microsoft Workspace (Teams, SharePoint, Office, etc.)
Strong written and spoken English communication skills
Demonstrated ability to thrive in a fast-paced, team-oriented environment
Willingness to adapt and grow with the business

Preferred Qualifications:
Experience supporting a U.S.-based company or U.S.-based eCommerce business
Industrial, manufacturing, or B2B customer service experience
Experience with Prophet21 and Shopify

What We Offer:
At FSW Group, we believe in rewarding our team’s dedication and fostering a positive work environment. We are proud to offer a comprehensive benefits package that includes a Christmas bonus to celebrate your year-end contributions, along with paid US holidays to ensure you have time to rest and recharge. We also offer HMO benefits once you reached 6 months in the company. We are committed to your professional growth through performance-based salary increases, all while maintaining a supportive and awesome company culture where your voice is heard and your hard work is truly valued. To ensure your success in this role, training will be provided to help you hit the ground running.