Virtual Assistant – Credit Repair & Client Success

We are seeking a highly organized and proactive Credit Repair Virtual Assistant to manage client communication, onboarding, follow-ups, CRM updates, and administrative support for our credit repair business.
This role is 100% focused on our credit repair business. You will not be responsible for real estate tasks.
You will play a key role in ensuring our clients have an outstanding experience from enrollment through completion of our program.

Responsibilities:
Client Onboarding
Welcome new clients into our program.
Send onboarding instructions and welcome email s.
Request and organize required documents (ID, proof of address, etc.).
Create and maintain client files.
Ensure all onboarding steps are completed accurately.
Client Communication
Respond to client email s, texts, and messages promptly.
Provide weekly updates to clients regarding their progress.
Answer general questions using company scripts.
Maintain professional communication at all times.
Escalate complex issues when necessary.