Allied Health VA (Splose Software)

I am looking for an organized and proactive Virtual Assistant to manage the administration side of our allied health practice. You will take full ownership of our end-to-end participant journeys—from onboarding and service agreement setup to appointment management and final offboarding.

Key Responsibilities

• Draft, update, and follow up on NDIS Service Agreements and Schedules of Supports (SOS) based on participant budgets.
• Set up clean participant files, issue welcome letters, monitor onboarding checklists, and handle case closures when services cease.
• Maintain and update accuracy across all records, folders, and internal workflow tracking boards.
• Coordinate allied health and IFMT appointments, handle cancellations, and ensure clinical paperwork is complete before sessions start
• Generate routine weekly/monthly reports on hours and performance while communicating smoothly with our clinicians and admin staff.

To be considered for this role, please reply with your updated resume and explicitly answer the following:
1. What software, platforms, or tools have you used?
2. How many years of experience do you have working in an Australian allied health or medical virtual assistant role?

Position Requirements:

• Minimum of 1 year of experience working with an Australian allied health practice or NDIS provider.
• Minimum 1 year of direct, hands-on experience using Splose in an Allied Health or NDIS environment (absolutely mandatory, non-negotiable).
• A rock-solid understanding of NDIS plans, funding budgets, service agreements, and compliance requirements.
• Confident using ---------- (workflows and automations), Microsoft Office Suite, Teams, and OneDrive.
• Excellent verbal and written English skills to confidently clear up funding queries with clinicians and staff.
• Sharp attention to detail, highly organized, and comfortable chasing missing information or outstanding actions proactively.