Account Manager — Remote, Australian Client

About the Role

We're hiring an Account Manager to look after an existing book of clients for an Australian business — keeping them happy, keeping them, and growing them.

This is a relationship role first and a sales role second. You'll be the person clients call when something needs sorting, the person who checks in before there's a problem, and the person who spots when a client is ready for more than they're currently buying. Retention and renewals are the core measure; account growth is the upside.

We're looking for someone dependable — the kind of account manager clients ask for by name because things get handled without being chased.

What You'll Be Doing

Managing a portfolio of existing client accounts as their day-to-day point of contact
Running regular check-ins and account reviews, and staying ahead of issues before they escalate
Coordinating internally to resolve client requests, delivery issues and escalations
Managing renewals, contract variations and pricing conversations
Identifying upsell and cross-sell opportunities within existing accounts
Onboarding new clients handed over from the business development team
Maintaining accurate account records, notes and activity in the CRM
Reporting on account health, retention risk and growth opportunities

What We're Looking For

2+ years in account management, client services or customer success
Experience managing a portfolio of business clients, ideally in Australia, the US or UK
Excellent spoken and written English — you'll be handling difficult conversations as well as easy ones
Calm, solutions-focused approach when a client is unhappy
Confident with renewals, pricing discussions and commercial terms
Strong organisational skills — nothing falls through the cracks across multiple accounts
Experience with CRM platforms (HubSpot, Salesforce, GoHighLevel or similar)
Reliable home internet, a quiet work environment and a good headset

Nice to Have

B2B services, IT, recruitment or professional services background
Experience with QBRs or structured account review cycles
Exposure to service delivery or operations as well as the client-facing side

About EAD Consultants

EAD Consultants is an Australian business and IT consulting and recruitment firm based in Penrith, NSW. We connect skilled Filipino professionals with Australian businesses across a range of industries, supporting long-term, stable remote engagements.

We're not a churn-and-burn agency. The people we place tend to stay with their clients for years, and we look after them properly throughout — from onboarding to ongoing support.

What We Offer

Permanent work-from-home arrangement
Long-term engagement with a stable Australian client
Competitive base salary — reviewed annually
Incentives tied to retention and account growth
Leave entitlements
Equipment and internet allowance where applicable
Direct support from a dedicated Australian-based operations team
Genuine career progression as our client base grows

How to Apply

Ready to be part of our team? Send us your resume and a short note about your experience.
Submit an ticket and our team will respond within one business day:

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