Field Service Scheduling & Operations Virtual Assistant

Note: Interested applicants must submit their initial application exclusively through the OnlineJobs platform. Do not email the company directly. Any candidate who contacts the company outside of the OnlineJobs system will be disqualified from consideration.

Field Service Scheduling & Operations Virtual Assistant

$6–$8 USD/hour | Full-Time | Monday–Friday, 8:00 AM–5:00 PM U.S. Central Time

Every day, dozens of cleaning appointments depend on someone noticing small scheduling problems before they become big ones.

We are looking for that person.

Maid In America Cleaning Services is hiring a highly organized Field Service Scheduling & Operations Virtual Assistant to coordinate mobile cleaning teams, maintain accurate operational data, and communicate with customers when schedules change.

This is not a general administrative assistant role. You must have previous experience scheduling or dispatching employees who travel to customer locations.

What You’ll Do

Your primary responsibility will be helping keep our field operations organized and running on schedule.

You will:
-Prepare and adjust cleaning schedules in Jobber
-Coordinate changes caused by call-outs, delays, and customer rescheduling requests
-Identify overlaps, drive-time issues, staffing conflicts, and other schedule problems
-Reassign or resequence jobs within established guidelines
-Answer inbound customer calls related to scheduling and basic support
-Make outbound calls to communicate delays and schedule changes
-Maintain accurate customer, job, and service information
-Update operational trackers and reports
-Complete invoicing, payroll-support, and cost-of-service tasks
-Escalate decisions that require management approval

You will follow established processes while also using judgment when a situation does not perfectly match the written procedure.

Who We’re Looking For

You may be a strong fit if you:
-Notice small details and inconsistencies others miss
-Work quickly without sacrificing accuracy
-Enjoy solving scheduling and logistics problems
-Follow SOPs, checklists, and operating rules consistently
-Can investigate and solve routine problems independently
-Know when to stop and escalate a decision
-Communicate confidently and professionally with customers
-Stay calm when priorities change
-Learn new software quickly
-Take ownership of mistakes and correct them promptly

Required Experience

You must have previous experience scheduling or dispatching mobile field teams.

Relevant industries may include:
-Residential cleaning
-HVAC
-Plumbing
-Electrical
-Landscaping
-Pest control
-Home health
-Delivery
-Property maintenance
-Other field-service businesses

General calendar management, appointment setting, or meeting scheduling alone does not meet this requirement.

Strongly Preferred
-Direct Jobber experience
-Experience with other field-service platforms
-Customer phone support experience
-Dispatch or logistics experience
-Google Workspace
-Slack
-Spreadsheet and reporting experience

Work Requirements
-Full-time availability
-Monday–Friday, 8:00 AM–5:00 PM U.S. Central Time
-Fluent spoken and written English
-Reliable computer and dedicated workspace
-Reliable internet connection with a backup option
-Backup power solution
-No work for another employer or client during scheduled working hours

Compensation

$6–$8 USD per hour, based on directly relevant experience.

Candidates with direct Jobber experience, mobile-team scheduling experience, and strong customer phone skills will receive priority consideration.

Our Core Values
-Communication
-Connection
-Quality
-Service
-Teamwork

How to Apply

Complete our Culture Index survey:
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Begin your application subject line with the company core value you identify with most, written in ALL CAPS.

In your application message, include:
-The type of mobile field team you previously scheduled or dispatched
-Approximately how many employees and appointments you coordinated
-The scheduling or field-service software you used
-Whether you have direct Jobber experience
-One example of a scheduling problem you caught before it affected customers or employees

Applications that do not complete the Culture Index survey, follow the subject-line instruction, or demonstrate relevant field-team scheduling experience will not be reviewed.

AI Tool Policy: You may use AI tools only to improve grammar, formatting, or organization. Your examples, reasoning, and answers must be your own. Do not use AI to create generic responses or invent experiences. We may ask you to explain your answers during a live interview. At the end of your response, disclose whether you used AI and how.